Job Information
Manulife Database Administrator, Global Operations Command Center in Quezon City, Philippines
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.
Why choose Manulife?
Competitive Salary packages and performance bonuses
Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
Retirement savings benefit
Rewarding culture that values wellness and well-being
Performance Bonus
Global network of industry experts
Extensive training resources
Work Arrangement: Full On-Site Schedule (5 days; 9 hours a day)
Schedule: Rotating Shift (Day, Mid, Night)
People Leader Role : No
Job Summary
The Database Administrator, GOCC will manage teams of technologists with a focus on resource management, workforce planning, and issue resolution. Able to manage onboarding and executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements / efficiency. Leadership and coaching skills to build High Performing teams. Delivers high impact to the organization through proactive IT operations focused on infrastructure reliability.
The position reports to Global Operations Command Center Service Delivery Manager.
Have the skills and experience for the job? Learn more about it below!
Responsibilities
Responsible for onboarding and executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements / efficiency
Facilitation and problem solving
Leadership and coaching skills to build High Performing teams
Works with teams to drive issue resolution
Provides leadership support for small groups and teams
Regional variations: resource management, recruiting, hiring, workforce planning, contractor engagement, etc.
Coordinates across stakeholders to resolve moderately complex issues
Executes on resource planning, assists with management activities
Coaches technology teams as needed
Qualifications
Technical leadership qualities to serve as an escalation resource and mentor for L1 Engineers
Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
Related experience working in a distributed systems environment, having a deep understanding of how distributed systems work and its different layers in infrastructure, network, platform, and how microservices work together
Hands-on experience on any Database Infrastructure Services (MSSQL/Oracle/Mongo/PostgreSQL/MySQL/Redis/DB2)
Hands-on experience on Windows and Linux Operating Systems
Basic knowledge on Monitoring, Alerting, and Observability Concepts and Technologies
Basic Knowledge on IT Incident Management process
Basic Knowledge on Cloud Computing Platforms and Technologies
Able to work across Project Management and Resource Management to multiple demands within specific focus
Basic Intake and demand planning
Self-sufficient, self-starter with proven success on taking strong ownership of projects
Ability to work through complex engineering obstacles using debugging and problem-solving skills
Experienced in creating training materials for the development of your teammates, as well as writing Runbooks or documentation of methods of procedures with guaranteed effectiveness
Well-versed in leading customer meetings to provide updates, investigate issues, and proactively collate feedback
Demonstrate sound technical operational approaches, emphatic customer service and effective collaboration with external partners
This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Join our global network of industry experts! Apply today.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .
Working Arrangement
In Office