Job Description:

A Process Design Specialist’s primary responsibility is to transform business goals and objectives into tangible next steps like process documentation for Global High Net Worth (GHNW).

Key Accountabilities:

• Manage repository of process tools & templates using documentation tools with a focus on content improvement.

• Manage intake tool for documentation (triage of incoming requests, providing timely responses).

• Create and maintain procedure documentation in knowledge databases in an efficient way to reduce duplication and effort.

• Maintain document controls assuring accurate audit trail for all updates.

• Analyze business processes and solve complex problems.

• Work closely with trainers and leadership teams to help support the work that the teams are doing and create world-class tools & templates so the best methods can be used by other groups as well.

• Collaborate and work with internal and external teams to process information, including compiling and verifying information or data related to production needs.

• Collaborate with other business areas, IT professionals and Business Users to develop top-notch process improvements.

• Play a critical role in the change management & business readiness process by ensuring your business stakeholders are change-ready from a training and procedural documentation perspective. Liaise with Project and Production Support BA’s when there are changes to workflows/processes to ensure documentation is updated; identifies areas impacted by the changes; communicates changes to staff; and provide technical training to staff.

• Supports alignment activities for all functional areas by providing change content in support of transition activities.

• Performs miscellaneous job-related duties as assigned.

Qualifications:

• Must be meeting or exceeding performance metrics in the current position.

• Must not have any attendance issues and have not received disciplinary action w/in the last 12 months.

Competencies:

• Considerable knowledge of design, business finance and strategic solutions acumen.

• Considerable knowledge of upstream and downstream processes technologies.

• Considerable knowledge and application of process design principles.

• Strong process knowledge and background in specific LOB ( Global High Net Worth ).

• Solid time management skills, self-motivated and the ability to independently manage a busy, volume-driven workload.

• Demonstrated ability to manage ad hoc tasks and adapt quickly.

• Good knowledge and comfort in using Office 365 suite, including Word.

• Good English writing skills and the ability to convey information clearly and effectively through both verbal and written communication.

• Strong Technical writing skills.

• Growth mindset: Always looking for ways to make continuous improvements.

• Demonstrated judgment and decision-making skills.

• Ability to be flexible and exercise judgment in a changing environment.

• Strong, collaborative, team player who works well independently and as a team member.

• Technology savvy being able to work within multiple systems.

• SharePoint, Ondexx, Salesforce knowledge is an asset.

• HTML code skills an asset.

Tentang Manulife dan John Hancock

Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong.

Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja

Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku.

Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com .

Working Arrangement

Kombinasi