JOB REQUIREMENTS: Job Description Position Purpose The purpose of this position is to provide maximum flexibility to departments in the execution of a wide variety of duties that could change seasonally and/or over time through the use of team approaches. A main focus of this position is customer service of the highest degree possible for both external and internal customers, including customers entering, calling, or emailing the Department of Customer Service for information. In order to provide this level of customer service, the candidate must become knowledgeable in all facets of department functions, policies, procedures, and abilities. Knowledge of how other areas of the City relate to the department will also be taught to ensure customer service specialists are well rounded in City of Racine business. A high degree of emotional intelligence will be required to successfully cultivate and maintain customer and work relationships. Essential Duties Essential Duties Greet and serve customers entering, calling, or emailing the Department of Customer Service Strive to learn the front counter and basic daily questions from customers entering the office. Answer phones and be able to provide resolutions to basic questions. Answers emails from both internal and external customers. Provide exemplary customer service to internal and external customers. Become an active and productive team member. Respect your team and the diversity of its members. Accept and provide leadership to the best of your abilities. Open and close the customer service counter area and all related systems. Maintain a professional appearance, positive work ethic, and pleasant disposition towards all. Maintain a consistent, punctual, and reliable attendance record. Perform secretarial, clerical, and administrative duties encompassing the overall responsibilities of the office including typing and recording minutes. Receive phone calls, visitors, and assist the public at the service counter in all departmental business with courtesy and tact. Assist as custodian of all records developed in the Department of Customer Service as well as other department records at the direction of your supervisor. Enter and reconcile transactions in all appropriate systems. Process, maintain, and update various departmental reports, files, computer databases, and other files. Assist in voter registration and other duties required in conducting elections. Assist in providing voting related services to city residents as directed. Prepare and maintain various items and their office filing systems (both paper and electronic), including but not limited to, legal documents, contracts, agreements, voter records, correspondences, reports, mailing lists, licenses, notices, agendas, minutes and reports, cemetery deeds, specialized records and files, office library, cash receipts and records, tax records, systems... For full info follow application link. The City of Racine is an EOE/AA/ADA Employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/16B79424E096461D