JOB REQUIREMENTS: Dealer Escalation Specialist - Call Center Parts Support Location US-Remote US ID 2025-26573 Category Support Position Type Full-time Overview CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial\'s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction. The Dealer Escalation Specialist is an empowered and vital direct link between multiple crucial team members (including dealers, vendors, field personnel, as well as manufacturing, logistics, and supply chain to rapidly resolve part availability needs and orchestrate critical shipments to improve company image, competitive advantage, customer and dealer satisfaction, equipment uptime, as well as cultivate dealer service capability. This position is 100% remote and can be located anywhere in the U.S. Responsibilities Negotiate orders, coordinate shipments, and supervise related activities of third-party vendors to ensure part orders flow optimally through systems and processes in accordance with our organization\'s customer service standards with the goal of reducing customers machine down-time. Navigate through multiple software platforms and prioritizing daily responsibilities and job goals Provide problem resolution to the dealer in a clear, detailed, and empathetic manner. Ensure all inquiries and responses meet or exceed standards to improve dealer happiness. Understand traffic transportation rules and regulations such as, carriers, weight constraints and shipping charges Understand and striving to meet or exceed contact center metrics while providing excellent, consistent, \'world-class\' customer service. Qualifications Associate degree or High School Education or equivalent experience plus 2 years of customer service work experience. Six months Contact Center and/or Customer Service experience working daily in multiple computer systems, including Outlook and Microsoft Office Suite (Word, Excel, Powerpoint,... For full info follow application link. CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal \"EEO is the Law\" poster and its supplement at https://www.dol.gov/agencies/ofccp/posters. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/04CADE17C1E94201 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.