Work Schedule:Monday-Friday 8am - 5pm. Some evenings and weekends may be required based on business needs Job Location:Raleigh, NC Department:NC State Student Centers

About the Department

+-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+ | NC State was named a great place to work in the 2022Forbesannual | | survey as the best large employer in North Carolina.NC State | | embodies a culture that values collaboration, creativity, innovation, | | and teamwork. We provide a team-oriented culture, work/life balance, | | and work that makes a difference in our community, the state, and | | beyond. We also offer great benefits forSHRApermanent positions, | | including tuition reimbursement at any university in theUNCsystem, | | healthcare, vacation, holiday and sick leave, paid parental leave, | | retirement and more. You can even join the NC State Wellness and | | Recreation Center and receive discounted meals on campus. | | | | Campus Enterprises is NC State University's division of retail and | | hospitality organizations NC State Dining, NC State Stores, Lonnie | | Poole Golf Course, NC State Student Centers (Witherspoon and Talley), | | and the One Card Office. Each department is dedicated to providing | | service excellence, value and enrichment of the student experience in | | support of academic success. | | | | The NC State Student Centers provide a clean, safe, and welcoming | | environment for the NC State community with a professional and | | collaborative staff. In support of the university's educational | | mission, the Student Centers will provide high-quality support to | | events and activities that will enrich the student experience, | | provide added value to the University, and increase efficiency in | | university operations. Through formal and informal experiences, the | | NC State Students Centers serve as a cornerstone for student growth, | | learning, and involvement, including an environment prioritizing | | students leading operations. | | | | For more information about why you should consider working for Campus | | Enterprises at NC State, visit our website | | athttps://campusenterprises.ncsu.edu/dept/hr/opp | | ortunities/permanent-opportunities/{target="_blank"} | +-----------------------------------------------------------------------+ | The primary purpose of this position will be to process reservations | | and event requests (virtual, in-person, e-mailed) from student | | organizations, Universitydepartments, and non-university groups for | | Hunt Library, TalleyStudent Union, Witherspoon Student Center, Harris | | Field, Stafford Commons, and other outdoor locations. This position | | must prioritize reservation requests based on space requirements, | | complexity of the event, and event scope. | | | | Essential Job Duties Other Responsibilities | | | | Duties and responsibilities include, but are n t limited to: | | | | - Confirm existing reservations with clients prior to events. | | - Meet with clients for complex events to determine event setup and | | audio-visual needs. | | - Coordinate event services with other campus partners, including | | but not limited to catering, streaming/recording, security, | | transportation, etc. | | - Determine event staffing needs based on the NC State Student | | Center's policy and event complexity. | | - Coordinate with building services regarding housekeeping, | | maintenance, loading dock, and information services. | | - Coordinate with catering regarding setup and access to event | | space. | | - Coordinate with external departments regarding ground | | maintenance, fire regulations, safety, security, and other | | regulatory protocol. | | - Assist in the recruiting, hiring, training and scheduling of | | temporary and student employees to work various events. | | - Model the Division's mission and values and foster a positive, | | cohesive workplace and congeniality among co-workers. | | - Understand the goals and culture of the organization, and | | understand how employees' work activities, teamwork, and | | customer service impact clients. Work with your supervisor and | | colleagues to understand these goals and the culture. | | - Adhere to all University policies, procedures, and regulations, | | and Division standard operating practices and protocols. | | - Perform other duties as assigned by supervisor. | +-----------------------------------------------------------------------+ | | +-----------------------------------------------------------------------+

Minimum Experience/Education

• High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Other Required Qualifications

• Team environment oriented.
• Proficient with the use of a computer and have the ability to learn new software.
• Ability to use or learn to use email.
• Must be able to set priorities.
• Able to work in a fast-paced environment and work with a sense of urgency.
• Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
• Must follow written and verbal instructions.
• Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, to team and customers.
• Demonstrated excellent customer service skills via telephone, email, and in person.
• Excellence in completing all tasks and performance goals.
• Excellent organizational skills.
• Able to think creatively to solve problems.
• Ability to work independently as required

Preferred Qualifications

• Experience with customer service.
• Experience in event planning.

Required License or Certification

• Valid Driver's License required. State vehicle furnished to drive to events or other Campus Enterprises locations.
• License must be maintained as a condition of employment.

Valid NC Driver's License required Yes

AA/EEO