If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations in complex environments, then we invite you to join the Planning and Launch Federal and Sovereign team within Microsoft Business Operations (MBO) as an Operations Launch Program Manager .

We offer unique opportunities to work on interesting projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work as we deliver value across Microsoft and to our customers and partners

We make doing business with Microsoft easy.

The Operations Launch Program Manager is responsible for Cross Company stakeholder engagements and managing a portfolio of launches through design to deployment impacting Microsoft US Federal Sales and other sovereign sales teams.

This role leads new process design, focused on balancing cost reduction with improving quality and speed, through a mix of Subject Matter Expertise on the business, project management, systems and processes coupled with process methodology experience. The role will drive optimal process design from concept to deployment, through to monitoring process performance in the “live” environment, identifying waste and continuous improvement opportunities. The role will also provide an optimization and improvement capability across Operations by owning, driving, and delivering tangible cost reduction and increased velocity, and resulting in quality Customer and Partner Experience (CPE) benefits. This role will leverage Microsoft’s MBO project management methodology to ensure launch success and compliancy. Cross team collaboration is required across a broad range of teams from Operations, Product Marketing Groups, Policy, Engineering, Finance and Microsoft Sales & Services with an ability to effectively influence decisions, direction and outcomes.

If you love learning about different parts of the Microsoft Federal and Sovereign entity businesses thus contributing towards Microsoft’s transformation journey, including the full quote to cash application process and supporting systems. You care deeply and bring diverse perspectives while designing a solution thus striving for excellence in design and quality execution. Your heart skips a beat when a big, complex problem is put in front of you because you are so excited - you can’t wait to solve it. You see opportunities when others don't. You can build alliances with the stakeholders you work with and you are a effective collaborator. You value diversity and are a generous listener. You are a process professional with design with quality in your DNA. You are a meticulous process designer, knowing how to instrument processes and ensure quality in design before even getting to launch. You are a rigorous project manager and take pride in delivering solid, clean, projects. You can’t wait to dig into your next system architecture diagram to understand cross dependencies. You look for risks and mitigate them like a champion…and, you have a sense of humor!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• *Project Management: * Build relationships and drive accountability while managing critical time-line and milestones throughout the MBO launch delivery life-cycle, documenting launch status, requirements, risks, issues, mitigations, schedulesand compliance. And maintainproject management artifacts as defined in MBO project management methodology. Contribute to the project prioritization and strategy alignment across business stakeholders.

• Process improvement:  Continuously improve processes to drive automation, efficiency, prioritization, and cross team collaboration.Accountable for the delivery of technical and business process design and road-maps.

• Business Partnership:  Effectively collaborate with business partners and stakeholders to ensure a holistic “One Microsoft” approach to delivering compliant launches with speed, quality and agility. Negotiate and implement solutions to complex business and technical challenges leveraging a cross-functional virtual team. Participate and facilitate the launchPortfolio Rhythm of Business (ROB).

• Federal and Sovereign *-Specific Launch Management: * Leverageproject and process core capabilities to build or increase knowledge of Federal procurements, secure data management, quote to invoicing to cash collection processes andtechnologies/products offered in secure environments/clouds to our Federal and Sovereign customers and partners.

• Risk Mitigation and *Compliance: * Drivecross-functional team (including subject matter experts from compliance, sales, finance, engineering/systems, marketing, and product) discussions and documentation of compliance issues, gaps and risks to facilitate clear reporting and accurate requirements to the solution design. Federal and sovereign specific compliance risks and processes will require detailed project management and enable a learner’s mindset adoption of valuable subject matter expertise which can apply across projects/launches.

• Other

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Operations, Business Supply Chain, Finance, Business Management, Accounting, Human Resources (HR), Organizational Development or related field AND 4+ years Operations or Process Design or Program/Project Management experience

• OR equivalent experience.

Other Requirements:   

• Citizenship verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law.To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a validpassport.

• This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

Additional or Preferred Qualifications

• Bachelor's Degree in Operations, Business Supply Chain, Finance, Business Management, Accounting, Human Resources (HR), Organizational Development or related field AND 8+ years Operations or Process Design or Program/Project Management experience

• OR Master's Degree in Management, Business Administration, or related field AND 6+ years Operations or Process Design or Program/Project Management experience

• OR equivalent experience.

• Capacity for leading change, dealing with ambiguity and providing creative solutions.

• Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment.

• Ability to manage short, medium, and long-term planning horizons concurrently

• Customer and partner advocacy to ensure impact minimalization

• Demonstrated excellence in thought leadership and execution management; conflict/negotiation management; independent, flexible and proactive in your approach.

• Some experience in US Government or related procurement/contract experience with classified clouds/regions and product offerings

• Federal/Sovereign knowledge or background in a tech or similar industry

Launch Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until February 25, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .