Attend the upcoming Spring Career Fair - Walk-ins are welcome!

Wednesday, March 12, 2025 from 11:00am to 2:00pm at the Reno-Sparks Convention Center,4590 S. Virginia St., Reno, NV 89502

POSITION:Customer Service Manager

REQ #:CUSTO004592

SCHEDULE: Full Time;Able to work flexible hours to meet the needs of the business;Must be able to work shifts or flexible work schedules as needed.

LOCATION: Reno, NV 89502

SALARY: Will discuss with applicant.

TO APPLY: * *Direct Link - https://recruiting.ultipro.com/KEO1000KCS/JobBoard/1e6b743f-ed4b-4dd4-9c03-44d18e048af1/OpportunityDetail?opportunityId=9227d28d-4f34-4556-be69-9e2dd23c2e4e

Careers Page - https://www.keolisna.com/careers

Please note, employers may close jobs on the website at any time.

MINIMUM/PREFERRED REQUIREMENTS:

• A minimum of 2 years prior management experience required
• 4 years progressive Customer Service experience preferably in a paratransit/fixed route environment
• College degree preferred.
• Experience with investigation and/or analysis required
• Knowledge of Microsoft Office applications, particularly Word, Excel and PowerPoint
• Experience in selecting, hiring and training qualified candidates for employment.
• Must have excellent communication skills, both written and oral
• Experience with clearly presenting findings and recommendations to management and client required.
• Excellent time management skills with ability to prioritize.
• Experience in leading and managing employees, individually and in a team / project environment
• Experience developing and implementing customer service program plans and procedures; conducting investigations, analyzing data, and identifying and recommending corrective action;
• Must maintain confidentiality and safeguarding of sensitive material;
• Conducting oral presentations, relaying technical information in understandable terms;
• Demonstrated ability to work effectively in a diverse environment
• 90% of work is accomplished indoors and in air conditioned or well ventilated facilities.
• 10% of work is accomplished outside or in a vehicle.
• May perform physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Must submit to drug testing and a criminal background check.

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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