At Valley, we serve a critical role in helping maintain and improve the health of our community. We share common core values such as compassion, respect, trust and teamwork. And we have an honest passion for helping others, patients and staff alike. If this excites and motivates you, consider joining our team!

Become Part of Our Valley Family

When you join Valley, you join a remarkable and motivated team dedicated to caring for our community and each other. From the operating room to the board room and all of the departments and clinics in between, we are committed, capable and eager to share our expertise and passion for helping others. The salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity.

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: *Customer Service Representative *ROLE: *See criteria for Administrative Partner for generic job duties. *AREA OF ASSIGNMENT: *Perioperative Services *HOURS OF WORK: Variable *RESPONSIBLE TO: *Manager, Perianesthesia Services or designee *HOURS: *Mon-Thurs 5.5 hours, Friday 4 hours 

Prerequisites:

• High School Graduate or equivalent (G.E.D.) preferred.
• Demonstrates basic skills in keyboarding (30 wpm) and using a personal computer in current Windows.
• Able to communicate effectively in oral and written form in English language.
• Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
• Excellent customer service skills.
• Knowledge of medical terminology and abbreviations and can spell and understand commonly used terms preferred.
• Minimum of 2 years of experience in a reception role, or 1 year in a physician's office.
• Previous experience in a medical record setting or medical office, preferred.

General Qualifications:

• Demonstrates ability to function effectively and interact positively with patients, peers and providers at all times.
• Demonstrates ability to access, analyze and apply concepts associated with protocol, policy and guidelines.
• Demonstrates excellent customer service skills:
  • Acknowledges and positively greets each person promptly upon entry to the patient care unit.
  • Effective interactions with all ages of patients, their families, visitors and hospital personnel.
  • Neat and well-groomed appearance, business professional.
  • Demonstrates ability to maintain a calm demeanor at all times, especially in high stress situations.
  • Demonstrates ability to learn tasks and handle responsibility.
  • Excellent organizational and time management skills

Demonstrates ability to work independently exercising good, independent judgment in carrying out assignments.

Demonstrates ability to function effectively and accurately in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.

Demonstrates ability to successfully manage telephone interactions.

Demonstrates ability to speak, spell and utilize appropriate grammar and sentence structure.

Demonstrates ability to maintain records accurately and keep all records confidential.

Demonstrate