Description Senior Epic Applications Analyst: Resolute Professional Billing and Claims - Positions at this level demonstrate full use and application of standard principles, theories, and concepts related to technical discipline and provide solution to a variety of moderately complex problems. Manage more complex projects, establish and implement new or revised system requirements or procedures. Analyze user requirements, develop and implement systems for moderately complex processes. Lead activities of project team, mentor and assists others in support of applications, projects and goals. Initiate, coordinate or lead course correction to stay on schedule while providing professional support for a large multi-facility healthcare organization. Partners, collaborate and extend effective working relationships with a wide range of internal and external contacts, vendors, and stakeholders on behalf of Providence St. Joseph Health and Services. Work collaboratively with colleagues across PSJHS in delivery of specific cross departmental projects and efforts. Actively support and incorporate the mission and core values into daily activities. Treat all others with respect and demonstrate excellence, justice and compassion in daily work and relationships with others. In this position, you will: Uses in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature. Define user requirements for complex systems and educate customers on application functionality and limitations. Collaborate with customers on efficient, effective use of application resources, and create related documentation as necessary. Work with internal and external teams to support and develop business solutions. Use professional knowledge, judgment and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in these same activities. Demonstrates service excellence and positive interpersonal relationships in dealing with others, including patients/families/members, employees, managers, medical staff, volunteers, and community members, so that productivity and positive relations are maximized. Applies standards, concepts and theories related to technical discipline to provides solutions to highly complex problems, while also mentoring less experienced staff in the use of these tools, techniques and analytical skills. Prepares documentation and assist in documenting, defining and developing workflows in collaboration with relevant stakeholders. Leads project teams as needed. Synthesizes data, information, and knowledge to analyze multiple approaches/solutions to issues or problems. Collaborates with peers to create and maintain standard team specific documentation. Leads maintenance and improvement of documentation standards. Identifies, manages, and communicates issues and risks, diplomatically escalating as appropriate through areas affected. Assist others in gathering, assessing and troubleshooting of application failure root cause. Understand and translate the business needs into system design alternatives, configuration and workflow validations. Facilitates and coordinates the development and analysis of complex test plans. Acts as a resource during testing and upgrades; coordinates with appropriate individuals. Able to define and meet individual goals consistent with organizational mission, quality, budget, customers, and financial results. Plans and coordinates downtime, change management, maintenance, and upgrades. Performs capacity planning and vendor management. Ability to travel as required. Perform rotational on-call responsibilities. Job Specific Knowledge, Skills and Abilities: Competent in supporting the technical, operational, and applic