Now hiring! Regional CX Project Specialist - Research Triangle Park, NC

We are looking for a Regional CX Project Specialist to join our Agricultural Solutions team based in Research Triangle Park, NC.

Come create chemistry with us!

BASF’s Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental, and social value creation for sustainable and efficient agriculture.

As a Regional CX Project Specialist, you will be responsible for the end-to-end discovery, design, and execution of projects aimed at driving tangible business results in North America through the improvement of customer experience. This aligns with BASF's objective to become the most customer-centric agricultural pure-play company. You will work with colleagues across North America to understand their most customer-focused business challenges, adopt a customer-first approach to develop solutions, and collaborate with the businesses to execute these solutions.

As a Regional CX Project Specialist - Research Triangle Park, NC, you create chemistry by...

• Leading end-to-end project management of CX and CX-related projects across North America, including region-specific workstreams dedicated to the improvement of experience for customers (distributors, retailers, growers) and/or employees.

• Performing discovery, design, and delivery of CX projects aligned with corporate and/or brand business-specific objectives, working in collaboration with key stakeholders across businesses to scope and develop projects, leading specific workstreams (often emerging from CX project discovery and design work) to implement changes to ways of working across North America.

• Supporting the North American Voice of Customer (VOC) program and efforts through collaboration within the North American Customer Experience team and across the North American businesses.

• Analyzing and synthesizing key insights from new and existing VOC efforts to help BASF's North American businesses solve specific business problems as well as highlight nascent opportunities for them, translating insights into actionable takeaways for business stakeholders.

• Partnering with cross-functional colleagues across different North American businesses to drive tangible business impact through experience-driven initiatives.

If you...

• Have a Bachelor's or Advanced Degree (e.g., MBA, PhD, MS), ideally in a relevant field (e.g., Marketing, Business Administration, Agriculture).

• Demonstrate a track record of standalone project management and execution (typically 3-5 years of experience), including directly leading business projects working with cross-functional, disparate teams and leading without authority / leading indirect teams; excellent influencing abilities; strong analytics background with the ability to story-tell using data, and ability to 'place oneself' in another's shoes; strong written and verbal communication skills including demonstrating tailored messaging based on audience; and familiarity with customer experience applications (e.g., customer feedback management software, customer relationship management software).

• Have project management skills, indirect leadership and engagement in team collaboration.

• Show a demonstrated track record of: work in customer experience; executing Voice of Customer feedback programs (e.g., NPS); workshop facilitation; qualitative customer research, including interviewing; and quantitative customer research studies or survey design/management.

• Have experience with: Salesforce, Medallia, Qualtrics, or other Customer Experience Management software; and change management skills.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF . We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible

• Highly competitive retirement savings plan with company match and investment options

• Well-being programs that include comprehensive mental health support for you and your household family members

• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)

• Back-up child and elder care with discount programs for families of all ages and stages

• Mentoring and career development opportunities that allow you to share, learn, and thrive

• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.

• Employee crisis support for when the unexpected happens

• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.