Job Description As a valued colleague on our team, you will design and develop routine solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under direct supervision.

THE IMPACT YOU WILL MAKE

The Cloud Infrastructure - Technology Engineering - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop routine solutions for application design and IT infrastructure components under the guidance of more experienced team members.

• Support mission critical infrastructure, ensuring maxiumum availability and limited downtime.

• Understand the end-to-end performance of fundamental IT platforms.

• Draft and maintain policies, guidelines, and standard operating procedures.

• Gather and report on the performance and capacity metrics for technology solutions.

Qualifications THE EXPERIENCE YOU BRING TO THE TEAM

Desired Experiences

• Bachelor's degree or equivalent

• Experience supporting Cloud infrastructure components under the guidance of more experienced team members.

• Experience supporting automation and IAC specifically, Terraform.

• Experience in the cloud networking space, e.g. core routing and switching.

• Experience responding to incidents and mitigating infrastructure errors.

• Draft and maintain policies, guidelines, and standard operating procedures.

• Gather and report on the performance and capacity metrics for technology solutions.

• Communicate with stakeholders to investigate issues

• On call engagement as needed for production impacting incidents

• Planned change implementation support as needed

• Engagement with engineering team members to collaborate on solutions and escalate issues.

• Knowledge of routing protocols

• Understanding of Data center infrastructure, cabling and environmental requirements.

• Working knowledge of Jira, ServiceNow or similar work management tools.

• Understanding of automation and ability to create rudimentary automation in network space.

Skills

• The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.

• Skilled in cloud technologies and cloud computing

• The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict

• Experience gathering accurate information to explain concepts and answer critical questions

• Skilled in establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information

• Determining causes of operating errors and taking corrective action

• Working with people with different functional expertise respectfully and cooperatively to work toward a common goal

• The group of skills related to Operational Excellence including improving and overseeing operations

• The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.

Tools

• Cisco Routing and Switching, ACI

• SolarWinds

• Terraform and/or RedHat Ansible platform

• Gigamon

• Infoblox

• JIRA

• SharePoint

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.