JOB REQUIREMENTS: Northwood Technical College is seeking applications from qualified candidates for a full-time Student Services Assistant at the Rice Lake Campus. The Student Services Assistant job duties include, but are not limited to answering the phone, supporting student registration, making appointments for members of student services, and administering assessments. Working with new and continuing students that providing customer service to new and continuing students in-person, and virtually while utilizing several different software systems to process the student from inquiry through graduation. Responsibilities Actively embody and promote Northwood Tech\'s Values Specific position responsibilities are assigned from the following: Provide cross-functional customer service to students and other customers. Accurately process and enter student information related to admissions, registration, grades, course completions, drop/add forms, transcripts, etc., into database(s). Research and proactively assist students in solving problems. Follow up until problem is resolved and/or refer to appropriate staff when necessary. Provide administrative support services to faculty and staff. Compose, prepare, edit/proofread, and distribute correspondence, minutes, reports, and other documents using word processing, spreadsheet and/or database software. Design, develop, and update promotional brochures, flyers, forms, and other materials. Organize, establish and maintain electronic databases and paper filing systems. Assist in organizing and coordinating location/campus events and recruitment campaigns. Provide specialized knowledge and training to other team members. Provide information and assistance to internal and external customers. Actively participate on campus, regional, collegewide, and state teams and committees. Assist and serve as backup to other staff as needed. Develop and maintain procedures manual for position. Participate in required collegewide trainings and professional development events. Other duties as assigned. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Degree & Experience Required: Associate\'s degree (or two years post-secondary education) in related field (or equivalent*) *Equivalent educational/occupational experience may be a high school diploma plus 2 years of relevant experience Knowledge, Skills, and Abilities: Ability to communicate effectively both written and verbally Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects Ability to contribute to a team environment while maintaining positivity and professionalism Strong customer service skills that focus on creative problem solving Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently Ability to obtain driver\'s license and insurance coverage in accordance with College policy ***** APPLICATION INSTRUCTIONS: Apply Online: www.northwoodtech.edu/about/employment Other: Your application will be considered complete when we have received a completed online application, a cover letter addressing all of the qualifications for this position, a resume, and original or copies of official or unofficial college transcripts. If you have noted an educational degree on your application, Northwood Tech requests transcripts to support your degree. Official transcripts are required prior to an offer of employment. Please mail transcripts, if unable to scan, to Human Resources: Northwood Technical College 1900 College Drive Rice Lake, WI 54868 Please include the posting number on the envelope to facilitate the processing of your application. Northwood Tech is an Equal Opportunity/Access Employer and Educator. TTY 711 APPLICATION DEADLINE DATE: February 10, 2025