CCBHC Targeted Case Manager

Finger Lakes Addiction Counseling and Referral Agency Inc Rochester, NY (Onsite) Full-Time

$18.00 - $20.00/Hour

Apply Now (https://flacra.jobs.net/apply/j3p00d68zgdm3z26lh5?ipath=CR&notify=true&siteid=cbnsv)

Job Details

Job Title:Targeted Case Manager – Certified Community Behavioral Health Center (CCBHC)

Location:Rochester, NY

Employment Type:Full-Time.

Schedule:Monday - Friday, 8:30a-4p.

Job Summary:

TheTargeted Case Managerfor the Certified Community Behavioral Health Center (CCBHC) plays a key role in improving client health outcomes by addressing behavioral health, mental health, and social determinant needs. This position supports clients by coordinating clinical and non-clinical services and helping them navigate these systems effectively. The CCBHC employs a high-quality, consistent set of protocols for screening, intake, outreach, navigation, and care coordination, ensuring clients receive the necessary resources to meet their recovery goals.

Required Qualifications:

• High School Diploma or GED required.

• Minimum 1 year of related experience, preferably in Behavioral Health.

• Proven ability to establish supportive client relationships.

• Ability to perform duties in a stable, consistent, and predictable manner.

• Valid NYS Driver’s License in good standing.

Preferred Qualifications:

• Associate degree in a Health Care–Related Field.

Required Skills and Competencies:

• Communication:

• Excellent written and verbal communication skills.

• Ability to effectively communicate with culturally diverse individuals, staff, and service provider agencies.

• Knowledge & Experience:

• Familiarity with local behavioral health systems and resources addressing social determinants of health.

• Experience with MS Excel and strong data collection and entry skills.

• Problem-Solving:

• Strong organizational, time management, and problem-solving skills.

• Ability to remain calm and effective in crisis situations.

• Interpersonal:

• Skilled in establishing supportive, collaborative client relationships.

• Job Requirements:

Key Responsibilities:

Care Coordination:

• Provide individualized services based on client goals, including:

• Developing strategies to improve attendance at mental health, substance use, and primary care appointments (e.g., attending initial appointments with clients).

• Reviewing and assisting with the client’s crisis plan.

• Educating clients on the benefits of available services to help achieve recovery goals.

• Promoting wellness activities and strategies for client engagement in the healthcare system.

• Coordinating care and referrals for clients with complex or urgent needs.

• Supporting enrollment into Health Home Care Management or Home and Community-Based Services (HCBS) for eligible clients.

Impact Goals:

• Prevent unnecessary hospital or emergency room visits by promoting preventive care and wellness activities.

• Enhance overall quality of life and promote whole-person health.

• Facilitate care coordination to help clients progress toward recovery goals.

Client Follow-Up:

• Conduct both phone and face-to-face follow-ups with clients and service providers.

• Build supportive relationships with service providers to enhance care coordination.

• Identify and address barriers preventing clients from accessing services and develop strategies to overcome them.

• Utilize Alert Manager to support outreach and engagement services for identified clients.

• Document all client interactions and outreach efforts, maintaining accurate records and reports.

• Provide regular updates on client engagement status and next steps to ensure continuity of care.

Support Practice Change and Education:

• Provide feedback and insights learned from outreach and engagement processes to improve program effectiveness.

• Share updates and best practices during staff meetings to enhance overall team performance.

About Us:

Finger Lakes Area Counseling and Recovery Agency (FLACRA) is a growing, not-for-profit provider of behavioral health and substance use treatment services throughout the Finger Lakes Region. Our comprehensive programs include outpatient services, residential care, crisis intervention, vocational support, housing, and youth services. We are committed to providing professional development opportunities for our staff and fostering a collaborative and inclusive workplace.

At FLACRA, we are dedicated to creating an employee-centered culture that values diversity, inclusion, and respect. We encourage candidates from all backgrounds to apply and join our team of professionals committed to making a positive impact in the community.

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Salary Details

This salary was provided in the Job Posting.

$18-$20

Hourly Salary

Job Snapshot

Employee Type Full-Time

Location Rochester, NY (Onsite)

Job Type Health Care, Nonprofit - Social Services

Experience Not Specified

Date Posted 01/14/2025

Job ID J2N69W72W1VVB8V0P4D