Order#: NY1523637 Client Services Representative

GENERAL DESCRIPTION:

The Client Services Representative (CSR) works closely and in conjunction with the other Client Services Representatives to provide a welcoming atmosphere for any and all individuals contacting or entering The Child Advocacy Center. This person has a clear understanding of the comprehensive services that are provided to the children and families coming to The CAC and ensures that the entire intake process includes the highest level of customer service. Due to the nature of the work at The CAC, the CSR must demonstrate a high level of integrity and respect while maintaining confidentiality surrounding the day-to-day functioning of the agency.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Serves as a reception point-person for all individuals entering the building. Assists staff, Team, Board and Committee members when they are in the building. Answers all main-line telephone calls and triages them to the appropriate person or partner agency. Greets all visitors in a trauma-focused, customer friendly manner while maintaining building safety procedures using the security access systems, as well as a high level of integrity and confidentiality. Welcomes clients and introduces appropriate check-in procedures as appropriate for individual appointments. Distributes necessary paperwork, copies insurance information (if needed). Collects intake paperwork once completed. Accurately monitors and inputs all client appointments into the Team-Up Calendar. Offers and demonstrates individual care and comfort to children and families requiring attention or in distress. Monitors and assesses clients needs on an ongoing basis. Assists with training, scheduling, and supervising new front desk volunteers. Receives, sorts, dates, and distributes all incoming mail and faxes. Confirms and prepares for meetings and trainings including assisting Operations Manager with room/food set-up, ordering lunch, preparing supplies if needed. Other duties as assigned

EDUCATION AND EXPERIENCE: High School Diploma preferred, plus two to three years of experience working with the public, record keeping, and data management. Experience working with children and families is desirable, and respect for diverse family systems is a must.