Network Operations Technician Tier 1

About the Organization Greenlight Networks is an ultra-high speed, broadband service provider, offering residential and small business customers Internet speeds up to 8 Gigabits per second. Greenlight Networks was founded in 2011 and builds, owns, and operates a fiber-optic network that provides extremely high-speed internet connections. The company's high-speed internet network is currently available to more than 170,000+ homes in 27 municipalities in the Rochester, Buffalo, Binghamton, Albany, and Hudson Valley areas. Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category Engineering

Full-Time/Part-Time Full-Time

Location Rochester

Description

Job Summary:Greenlight Networks, the ultra-high-speed, broadband service provider, offering residential and small business customers Internet speeds up to a Gigabit per second, is actively recruiting to add a Network Technician to our growing team. This position is an integral part of our network operations team ensuring the highest level of customer experience is exceeded.

Essential Functions:

• Assisting with outage management and recovery

• Liaison with Network Engineering team to provide maintenance and support optimization opportunities

• Work as a support mechanism for new district cutovers or roll outs

• Oversight of provisioning devices in preparation for home installation

• Monitoring of alarms and record maintenance of maintenance and activities

• Coordination of services with contractors

• Assist Field Operations with Installs, audits, provisioning etc.

• Assist Customer Concierges with technical issues

Knowledge, Skills and Abilities Required:

• Ability to demonstrate thorough knowledge of home network and architecture

• Familiarity with ISP field operations infrastructure

• Understanding of command prompts a plus

• Experience and understanding of network equipment such as routers and switches

• Proficiency with Excel and ability to manipulate data

• Database experience helpful

• Ability to handle rapidly changing priorities and work independently

• Navigating Mapping systems a plus

• Professional Email communication

• Ability to comprehend technical documentation

• Clear verbal and written communication with peers, other departments and leadership

• High level of time management, accountability and prioritization skills

Other Requirements

• Preferred experience in an ISP or technical support environment

• Two-year related degree highly preferable

• Network+ Preferred but not required

• Tech+ required

Expectations:

• Schedule/hours: Our Network Operations Center is operational between 7am and 7pm, ability to work non-traditional business hours is required, including weekends and holidays. Must be able to work weekly on-call.

• Travel:minimal

• Work environment:Traditional office environment with some hybrid flexibility.

• Physical demands:Work is performed predominantly in an office environment and will sit and/or stand for extended periods of time. Work requires the ability to operate standard office equipment and keyboards. Employees are required to have close visual acuity to perform activities such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading.

Compensation:

Our job titles may span more than one career level.The hourly pay range for this position is $25/hr - $32/hr. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available atwww.greenlightnetworks.com/careers/.

EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

This position is currently accepting applications.