The Systems Administrator role is part of a team that is responsible for the management and support of bank-wide IT infrastructure, systems, and services, ensuring these services are secure, efficient, and reliable in support of a positive user experience. Support the administration, configuration, and maintenance of the MS tenant, Teams, Intune, SharePoint, Purview, and other M365 services. Setup, configure, and maintain Windows servers and services, install new systems, and update existing ones. Manage software deployment, windows patching and updating, vulnerability scanning and resolution of end points and servers. Support information security systems including data encryption, Anti-Virus, enterprise security policies, and end point security. Research and recommend new approaches to improve internal IT workflows and systems administration Assist in supporting and managing the Bank's VoIP system Provide operational support for end users when needed, assist with escalated support tickets Work with external vendors on support items, maintenance, and upgrade/update tasks Documentation of changes, updates, and processes Must be available for occasional off hours and/or weekend work on maintenance windows and support Ensure the safety and confidentiality of data and systems by adhering to and enforcing the organization's information security policies Bachelor's degree in Information Technology or related technical discipline with a minimum of 5 years general IT experience and at least 3 years' experience in a systems administrator role, or the equivalent combination of education and experience. Solid experience managing users, policies, configurations, and security settings within Azure, Entra, and other Microsoft related cloud services, including O365 Proficiency in administration all aspects of on prem Windows Servers including enterprise services, security, and configurations. Solid understanding of networking and networking technology to assist in troubleshooting and administration of firewalls and switches Strong experience in troubleshooting, identifying, and implementing sustainable solutions to internal and external IT issues Provide a remarkable client experience. Greet clients with warmth, genuine interest and a smile. Lead by example. Identify current or potential problems, take ownership and see them through to resolution. Act as a unified team. Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments. Ability to work independently. Seek and incorporate feedback on your performance from management, coworkers and clients. Strong verbal, writing, problem-solving and customer service skills both technical and non-technical required. Ability to handle highly confidential information with sensitivity, tact and discretion. Ability to learn new technology and practices quickly. Ability to analyze and solve problems in a systematic way.