This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12386894 Hyosung America, Inc\ \ Job Type: Full Time\ Location: Rockford, IL, US\ \ OVERVIEW\ \ Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products flexible products that adapt to our changing world and our customers changing needs.\ \ JOB SUMMARY:\ \ The Field Service Technician will be responsible for responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory. The Field Service Technician will provide on-site support for ATMs including but not limited to repair, maintenance and replacement services. The Field Service Technician may also participate in the training of other new NHA Field Service Technicians and assist with the staging and integration of ATMs. Some travel required.\ \ ESSENTIAL FUNCTIONS:\

• Installation, repair, software loading and maintenance of ATMs or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid drivers license.
• Responsible with company credit card usage and expense reporting.
• Must follow all security procedures and policies.
• Other duties as assigned

\ \ EDUCATION AND EXPERIENCE:\

• Prior ATM experience is preferred, but not required, or 3-5 years of experience in field service.
• Have solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts which may include weekend and holidays.
• On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.

\ We offer industry-leading benefits including:\

Company vehicle, gas card, phone, laptop, tool bag and corporate credit card provided

Two medical plans with employer funded HSA or HRA accounts to help cover your co-pays and deductibles

Multiple Flexible Spending account options

Comp\ \

PI256169270

\ \ Hyosung America, Inc is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.