Req ID: RQ195081

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: None

Job Family: Video Teleconferencing

Skills:

Audiovisual Equipment,Audio Visual Support,Communication,Customer Service

Experience:

0 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a VTC Technician I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a VTC Technician I you will help ensure today is safe and tomorrow is smarter. Our work depends on VTC Technician I joining our team to joining our team to provide audio/visual meeting support for federal customers during meetings, including video teleconferencing, video display of laptops and/or presentations.

Location: On site in Rockville, MD

HOW A VTC TECHNICIAN I WILL MAKE AN IMPACT

• Provide audio/visual meeting support for federal customers during meetings, including video teleconferencing, video display of laptops and/or presentations, WebEx setup

• Provide daily conference room checks, such as verifying Crestron, Extron, and Shure equipment is online, functioning and charged

• Provide customer support for all A/V equipment

• Provide support for WebEx / Zoom / MS Teams VTC Platforms

• Log all transactions with customers in ServiceNow ticketing system

WHAT YOU’LL NEED TO SUCCEED

• Education: High School Diploma/GED

• Required Technical Skills: Experience supporting telephony, video, network and/or other collaboration devices

• Security Clearance Level: Must be able to obtain a NIH Public Trust

• Required Skills and Abilities: Ability to effectively communicate with clients and team

PREFERRED SKILLS

• Experience using ticketing Software experience, such as Service Now

• Basic understanding of Crestron and Cisco Systems and software

GDIT IS YOUR PLACE

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology you can learn from

• Paid vacation and holidays

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The likely hourly rate for this position is between $21.82 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans