This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4423811\ Account Manager\ \ US-AR-Rogers\ \ Job ID: 2025-9273\ Type: Regular\ # of Openings: 1\ Category: Customer Success\ SPS Commerce, Inc\ \ Overview\ \

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Following the recent acquisition of SupplyPike, a leading provider of invoice deduction management and prevention solutions, were excited to add an Account Manager, SMB to our team.

Join SPS Commerce and be part of a dynamic team thats transforming the global retail supply chain!

Position Summary:

Our client relationships are our top priority. We are looking for a dedicated and personable Account Manager to maintain our clients\' accounts, serve as a customer liaison, and drive expansion opportunities and revenue. The Account Manager role will work alongside both the Sales and Customer Success teams. The Account Manager is responsible for forming strong relationships with our customers, ensuring customer satisfaction and business objectives are met, and identifying strategic opportunities to retain and expand the customer\'s business within SupplyPike\'s suite of products.

Key Responsibilities:

• North Star Metric will be to drive customer retention and expansion (NDR and Expansion ARR).
• Develop a deep level of understanding of SupplyPike products to provide support as well as identify opportunities for growth.
• Build and strengthen client relationships to achieve long-term partnerships.
• Overseeing customer account management, including:
• Negotiating expansion and renewal contracts and agreements to maximize profit.
• Maintain accurate client records and keeping track of any contract updates and renewals.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with sales and customer success teams to retain existing customers and identify growth opportunities.
• Work closely with customer decision-makers and stakeholders to ensure business objectives are being met and renewal conversations are successful.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Work closely with internal stakeholders to ensure clear alignment of goals and expansion strategies.

Location:

This role is a hybrid position, based out of our SupplyPike office in Rogers, AR, or open to current SPS Commerce employees. Our team #SucceedsTogether through collaboration in office with the flexibility to work remotely.

Required Qualifications:

Bachelors degree and 2 years of relevant work experience or equivalent education & experience, with 1 or more of the years in quota-carrying sales experience

Professiona\ \

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\ \ SPS Commerce is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.