This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4439262\ Customer Support Analyst\ \ US-AR-Rogers\ \ Job ID: 2025-9349\ Type: Regular\ # of Openings: 1\ Category: Customer Success\ SPS Commerce, Inc\ \ Overview\ \

Ready to switch things up and dive into a new career? Weve got a role at SPS Commerce thats all about solving problems, helping people, and collaborating with an awesome team. If you have a positive outlook, love puzzles, and are a natural at seeing things through to the finish line, explore our Customer Support Analyst position today!

Youll be the go-to for making sure customers are heard, helping them out with a friendly, customer-first approach, and staying on top of all the details. This job is a mix of chat and email, where your soft skills and problem solving abilities will shine. Were looking for someone whos organized, can juggle tasks, and loves to follow through until everything is resolved.

You\'ll fit right in if youre a team player who loves bouncing ideas off others and isnt afraid to roll up your sleeves and get stuff done. Our team is all about collaborating, supporting each other, and tackling challenges together.

Position Summary:

We are seeking a Customer Support Analyst to join our SupplyPike Customer Success Team! Support Analysts play a vital role in the day-to-day operations of our customers by answering application questions, analyzing and solving technical issues, and fielding customer requests. This individual must be organized, excellent at time management and problem-solving, and able to communicate status to multiple parties effectively. They must have a passion for building customer relationships and providing our customers with the highest level of customer service.

Key Responsibilities:

• Provide exceptional customer service that exhibits warmth, empathy, and teamwork.
• Monitor and quickly resolve incoming support tickets, emails, live chat sessions, and phone calls for all products.
• Research and troubleshoot any issues with products and workflows.
• Communicate technical details effectively to a customer.
• Develop and update both internal and customer-facing knowledge base documentation for all applications.
• Work closely with other teams to report and resolve application issues and ensure that applications are meeting the customer\'s needs.
• Work with customers to ensure the successful onboarding of new users.
• Maintain excellent verbal and written communication skills and a high level of customer service, focusing on first-reply resolution.

Location: This role is a hybrid position, usually on-site twice a week, based out of our SupplyPike office in Rogers, AR, or open to current SPS Commerce employees. Our team #SucceedsTogether through collaboration in the office and the flexibility to work remotely.

Required Qualifications:

Bachelors degree or equivalent combination of education and experience, with 1-3 years of customer support or professional experience.

Strong verbal and written communication skills, with the ability to understand technical processes and data effectively.

Excellent customer interaction and teamwork skills, proven organiz\ \ SPS Commerce is an Equal employment opportunity, including veterans and individuals with disabilities.\ \

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