Opening StatementClient Service CoordinatorSUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital,maximizes the productivity of the veterinary medical team (in terms of numbers of clients andpets), ensures good communication with associates and clients, and coordinates the care ofclients and pets in a happy, welcoming, friendly and efficient manner, influencing clients toreturn and refer their friends and families.Description - ExternalESSENTIAL RESPONSIBILITIES AND TASKS• Live and exemplify the Five Principles of Mars, Inc. within self and team.• Actively recruit new clients by promoting hospital services and route the flow of clientsand pets to ensure superior client care and maximum productivity of the veterinarymedical team.• Maximize the number of pets seen by the hospital team through through a productiveand efficiently run hospital to support the needs of our wellness plan clients.• Provide professional, efficient and exceptional service at all times. This includesencouraging hospital visits, welcoming clients and pets, ensuring that they arecomfortable in the hospital, and educating them about their pet's health.• Educate clients about Optimum Wellness Plans, preventative care, pet health needs andhospital services• Assist incoming clients by completing the required documentation, entering all petinformation and history in the computer, utilizing proper collars and tags for identification,and ensuring prompt service.• Assist outgoing clients by providing all necessary instructions, information and invoices,dispensing prescription items per the veterinarian's instructions, selling retail productsand scheduling future appointments.• Manage the finances by maintaining accurate balances and utilizing proper opening andclosing procedures.• Conduct administrative functions as necessary.• Other job duties as assigned.THE FIVE PRINCIPLES• Quality – The consumer is our boss, quality is our work and value for money is our goal.• Responsibility – As individuals, we demand total responsibility from ourselves; asassociates, we support the responsibility of others.• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.• Efficiency – We use resources to the full, waste nothing and do only what we can dobest.• Freedom – We need freedom to shape our future; we need profit to remain free.HIRING QUALIFICATIONS / COMPETENCIESLeadership• Customer Focus• Peer Relationships• Integrity & Trust