ABOUT THE ROLE

*Location: Remote - Michigan residents *

If you like to connect with people and build positive, lasting relationships, this could be a great career move for you -- especially if you're interested in working from home. This is more than just a customer support job at Morley. It's a way for you to make a difference in the automotive industry with a leading auto manufacturer.

What You'll Do

• Via phone or email, provide excellent customer support and information to vehicle owners who are at risk for their level of satisfaction with the product 
• Proactively contact customers to help them have the ultimate customer care experience so they are happy with their purchase
• Support the department and team leads with operational projects
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

*Questions Before You Apply? *

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com{target="_blank" rel="noopener"} | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

SKILLS FOR SUCCESS

Required Skills

• Computer navigation and telephone skills
• Typing skills
• Able to problem solve and take part in discussions as a consultant
• Able to negotiate/create solutions that meet client, customer and Morley objectives
• Have a strong work ethic, an ability to meet deadlines, excellent organizational and interpersonal skills, and strong attention to?detail 
• Able to build positive, lasting relationships with your customer base
• Have a full understanding of project operational and workflow processes to meet quality and productivity guidelines

Eligibility Requirements

• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• High school diploma or equivalent
• Available to work shifts between 9 a.m. and 9 p.m. Eastern time, Monday to Friday (no weekends!) 
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

• Degree in relevant or related field

Remote Work Requirements

• Michigan resident 
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

*The Remote Experience * Wondering what it's like to work for Morley from home? Check out this video{target="_blank" rel="noopener"} to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)){target="_blank" rel="noopener"}

NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify{target="blank" rel="noopener"}) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork{target="blank" rel="noopener"}. Privacy policy: https://info.morleynet.com/morley-privacy-policy{target="_blank" rel="noopener"}. CCPA Notice (California applica