Position Summary: We are seeking a dedicated and knowledgeable Microsoft 365 Support Analyst to join our remote team. In this role, you will be responsible for managing and supporting various aspects of Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive. You will be the go-to expert for troubleshooting, user support, and ensuring smooth day-to-day operations by managing the ticket queue efficiently and effectively. Key Responsibilities:

• Exchange Management:
  • Manage mailbox quotas, mail tips, recipient limits, and delegation settings.
  • Troubleshoot mail flow issues and implement archiving solutions.
• Teams Administration:
  • Manage and configure messaging, meeting, and app-centric policies.
  • Troubleshoot and resolve issues related to Teams calls and meetings.
  • Work with Microsoft 365 Groups and ensure smooth integration with Teams.
• SharePoint/OneDrive Administration:
  • Manage advanced permissions for SharePoint sites, lists, libraries, and individual items.
  • Use PowerShell to automate administrative tasks, manage permissions, and perform bulk operations for SharePoint Online.
  • Integrate SharePoint Online with other Microsoft 365 services such as Teams, OneDrive, and Power Automate.
  • Diagnose and resolve complex SharePoint/OneDrive performance, connectivity, and access issues.
  • Provide training and support to end-users to help them effectively utilize SharePoint features.
  • Administer SharePoint Online, including site collection management, user management, and site settings.
  • Oversee content management and enforce governance policies to ensure compliance with organizational standards.
• Miscellaneous Responsibilities:
  • Provide end-to-end SharePoint/OneDrive administration and development support.
  • Utilize Graph API to enhance operations and automate tasks.
  • Use PowerShell scripting for advanced automation and troubleshooting tasks.
  • Distinguish between issues related to users' Microsoft 365 accounts and problems stemming from their local desktop, browser, or operating system.

Required Skills & Qualifications:

• Expertise in Microsoft 365 Services: Extensive experience with O365, M365, Teams, SharePoint, OneDrive, and Exchange.
• Mailbox Management: Strong understanding of Exchange mailbox management, including quotas, mail tips, recipient limits, and delegation.
• Teams & Policy Management: Experience configuring Teams policies for messaging, meetings, and applications.
• Advanced SharePoint/OneDrive Skills: Expertise in SharePoint Online permissions management, administration, and governance.
• PowerShell & Graph API: Proficiency in using PowerShell for SharePoint/OneDrive tasks and knowledge of Graph API for automation.
• Troubleshooting & End-User Support: Strong troubleshooting skills for resolving issues related to Microsoft 365 services, along with the ability to assist end-users effectively.
• End-User Training & Communication: Ability to train and support end-users in utilizing Microsoft 365 tools, particularly SharePoint and Teams.
• Attention to Detail & Organization: Excellent ability to prioritize tasks and manage a busy ticket queue.

Preferred Qualifications:

• Microsoft certifications such as MS-100 or MS-101 (Microsoft 365 Certified: Identity and Services).
• Experience in SharePoint Online development and custom workflows.
• Familiarity with Power Automate for streamlining SharePoint/Teams workflows.

Why Join Us?

• Work fully remote with a flexible, 8 to 5 schedule.
• No after-hours or on-call expectations.
• Collaborative work environment with a focus on continuous learning and growth.
• Opportunity to manage and optimize the use of leading Microsoft 365 services

Beacon Hill is an equal oppor unity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™