Software Engineering Resolution EngineerThis role has been designated as 'Remote/Teleworker', which means you will primarily work from home.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Recently, Cray became part of the HPE family of products and creates unique career opportunities for High Performance Computing professionals.Are you ready to unleash your potential?Cray, a Hewlett Packard Enterprise company, is looking for a customer service Engineering Resolution (ER) engineer to join our Level 3 global service team. This service engineer is to provide support for HPE Cray Programming Environment (CPE) and associated 3rd party products. Core job responsibilities include working issues that customers report against CPE installation and configuration and CPE debugging tools as described below and interfacing to selected external programming tool partners.Primary Duties and Responsibilities:Provide technical support for customer reported issues escalated to level 3 supportAnalyze, reproduce, isolate and resolve issuesEscalate unresolved issues internally to HPE R&D or to programming tool partners depending upon isolationDocument/communicate throughout the whole process of working an issue until closureCreate and review selected customer documentation and noticesPerform selected product pre-release testingMinimum Education and/or Experience:Bachelor's degree in Computer Science, Engineering or related field/discipline5 years of technical experience, ideally in an HPC-related areaRequired Knowledge, Skills and Abilities:Knowledge and experience of Linux operating systemsKnowledge and experience with programming environments, i.e. C , Fortran, Python, MPIExperience with debugging and performance analysis tools (CPE tools and libraries)Knowledge and experience with working with 3rd party suppliersAbility to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closureAbility to multi-task and prioritize, switching between working several issues at onceAbility to work effectively in a team environment to investigate and resolve complex problems as part of a teamGood communication skills, internally within HPE and externally with customers and suppliers, both verbal and writtenJob Conditions:Rotation of on-call duties with other staff to provide 24x7 coverageOccasional travel for training or to assist with installations or support remote systemsWhat we can offer you:Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world's most attract ve employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers .Join us and make your mark!Find out more about us and follow us on:https://www.facebook.com/HPECareershttps://twitter.com/HPE_CareersHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.#LI-Hybrid#dubai #hpc#Unitedarabemirates#highperformancecomputeAdditional Skills:Accountability, Accountability, Active Learning (Inactive), Active Listening, Administrative Procedures, Agile Methodology, Agile Scrum Development, Bias, Business, Coaching, Company Policies, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Deliverables Management, Design, Design Thinking, Document Controls, Empathy, External Customers, File Maintenance, Follow-Through, Group Problem Solving, Growth Mindset { 5 more}What We Can Offer You:Health & WellbeingWe strive to provide our...Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity