Are you:

Interested in working for an international and diverse company?

Interested in developing your career in the water industry?

Looking for a friendly and supporting team?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We offer:

• Competitive Salary and Bonus scheme

• 24 days of holiday (in addition to bank holidays)

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Benefits include pensions schemes and, by selection on an annual basis, options for private health care, dental plans, discounted gym membership, store discount cards as examples.

The Service Contract Renewal Specialist is responsible for proactively renewing service contracts for an assigned territory to maintain and grow service contract revenue. The Service Contract Renewals Representative will need to quickly build customer rapport and leverage customer relationships and Hach value propositions, thereby moving opportunities to close. This role also collaborates with other Service Sales Representatives within the EU and local Sales teams to improve processes and apply the best resources to close the business. Enjoy a fun, friendly team, and a fast-paced environment with a goal based upon continual improvement for individual and team growth.

This position is part of the Commercial Service Department located in Manchester UK and will be on-site with the option of hybrid working arrangements in which you can work part-time remotely from your home, as per the company policy.

In this role, a typical day will look like:

• Engage with customers via phone and email providing quotations, cross-selling, up-selling, and minimising discounting where possible.

• Maintaining customer touchpoints to drive high levels of success for On-Time renewal of existing service contracts.

• Reviewing commercial contracts and legal terms in accordance with the Hach guidelines and escalating for approval as needed.

• Populate and maintain the highest standards of data integrity in Salesforce.com (SFDC)

• Engage in department Key Performance Indicators (KPIs) through, reporting, visual management and identifying countermeasures (problem solving) where appropriate.

• Participating in meetings with Sales and the customer to provide excellence in Customer Service and maximise the opportunity for Service contract growth. Some of this would be at Customer sites.

The essential requirements of the job include:

• Bachelors degree (or equivalent) or 2 years in a Customer Service/Sales Administration role in a business to business environment.

• Evidence of self- motivation with the ability to prioritise their own workload, driving high quality on time results to the agreed targets and the ability to actively contribute across multiple departments.

• Solid Administrative experience in managing and organising a large portfolio of contracts/workload on an rolling annual basis.

• Demonstrates a deep understanding and ability to listen to customer needs with preferred experience increasing revenue within existing accounts by broadening and deepening solutions.

• Intermediate proficiency in Microsoft packages especially excel, working knowledge of SFDC preferred.

At Hach ( www.hach.com ), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.