This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13100128

The hotel Guest Services Manager is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the guest services manager has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests\' needs are properly addressed.

A Day in the Life:

• Provide exceptional customer service
• You will anticipate guests\' needs, respond promptly and acknowledge all guests in a timely manner.
• Lead and supervise the guest service team.
• Provide training, direction, and leadership to the guest service team members.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• Respond to guest feedback.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or \'walked\' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain regular and seamless communication with guests by being approachable, detailed oriented, results driven, and gracious.
• Coordinate and manage communication between all departments.
• You will resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.

Job Requirements

• Previous experience working as a guest services manager.
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment (highly desired)
• Proficiency with computers
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times.
• The ability to input and access information in the property management system and/or points-of-sale system.
• Available for all shifts, weekends, and holidays.

Ideal Skills & Qualities:

• Minimum of two years\' experience in hospitality operations
• Great verbal and written communication skills
• The ability to create a fun and supportive working environment.
• PEP/OnQ experience preferred.