About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

We are looking for passionate Field Service Technician II, Charging to support commissioning, operation, and maintenance activities across our Energy and Charging portfolio. As a Field Service Technician II, Charging you will provide on-site service for a variety of hardware including EVSE, energy storage, PV, and other distributed energy systems.

Responsibilities

Support the commissioning and maintenance of electric vehicle supply equipment

Work collaboratively across internal and external stakeholders to ensure Charging Service Operations will meet contractual Service Level Agreements and Rivian benchmarks

Continuously evaluating the installation, configuration, and operation of integrated systems while bringing to the attention of internal Rivian stakeholders' opportunities for optimization and improvement

Identify, troubleshoot, and resolve issues impacting Rivian's energy assets

Promptly and meticulously documenting all service-related activities within Salesforce and Rivian's operating systems

Committed and flexible to travel both in and out of home-market service territory

Flexibility to work overtime when needed, including rotating weekend/on-call coverage and availability

Demonstrate Rivian's brand, mission, and purpose to customers through relevant human skills

Perform additional responsibilities as assigned

Additional plant support, including travel, may be required depending on business need

Ability to properly document repairs completed and in process

Qualifications

High school diploma or state-recognized GED; related trade certifications is a plus

1-2 years of experience as a Technician servicing high, medium, and low voltage system components in the automotive, energy, or related industries

Familiarity with IoT networking concepts

Ability to read and understand design schematics, construction documents, and technical repair guides

Customer service skills demonstrating the ability to confirm, reassure, or resolve customer concerns, issues, or apprehensions

Proficiency with spreadsheets, word processing, and other computer-based applications (e.g. time tracking, case management, etc.)

Ability to work in a variety of environments, including, but not limited to:

Climbing ladders/scaffolds/high-lift equipment

Outdoors and indoors, night or day, during hot, cold, or inclement weather

Ability to use hand tools, diagnostic... For full info follow application link.

Equal Opportnity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Dis abilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.