Inspector Team Supervisor

Booming Business, Fun Coworkers, Great Location

Would you like to join an established company, with excellent benefits and great people to work with?  We offer that, up to 19 days paid time off in your first year, and more.

 

WHO ARE WE?

Spectrum Field Services has been in the field services industry for over 35 years, working with both the large national banks on down to local inspectors.

• Provide services nationwide
• Clients are well-known banks, mortgage companies, and other financial institutions
• In business since 1987

• Headquartered in Salt Lake City, Utah

   

THE POSITION

We're looking for a dynamic individual with supervisory experience, ready to lead an amazing team of Region Coordinators and Recruiters. 

• Supervise and maintain relationships with employees and contractors

• Liaise with internal departments to ensure client needs are fulfilled

• Communicate effectively internally and externally

• Varied job tasks = no monotony

• Benefits

• • Paid vacation, sick time, and holidays
  • Health/dental/vision/life/401k

 

JOB SUMMARY

The Supervisor is responsible for the management of 4-5 Region Coordinators and Recruiters, including the day-to-day management of direct reports driving operational standards and all department objectives and goals.  This position is accountable for attaining the goals set forth by the company as a whole as well as any departmental goals set forth by any member of management.  The supervisor will direct the day-to-day operational needs of their staff; strategize and implement new ways to meet goals set forth in the department or by any client; ensure staffing level is appropriate to work flow by locating and organizing back-up staff for overflow of Region Coordinator daily tasks or arranging time off to reduce staffing levels during times of lower work volume; plan and conduct monthly team meetings; hold monthly 1on1's with each employee; support and coach Region Coordinators and Recruiting staff in their administrative duties; and to set and accomplish individual & team goals.  The supervisor is responsible for supporting upper management in trainings and the institutions of new policies and procedures, and identifying and communicating staffing needs to their manager.   The supervisor is responsible for meeting due dates and ensuring inspectors are meeting client expectations.  This will include creating reporting to indicate current inspection quality, identify errors, and track progress to determine when quality and productivity of both staff and inspectors are within acceptable range.  The supervisor is also responsible for the preparation of monthly reports for the department to inform management and direct report staff of various statistics in regards to work quality, turn-around time and areas of needed improvement or accomplishment to determine the goals going forward.  

Key Performance Indicators

• Plan, document and conduct monthly team meeting
• Plan, document and conduct monthly individual team member 1on1 meetings
• Attend management training meetings as directed by the Department Manager
• Ensure recruiting and training is taking place as needed
• Work to reduce number of late inspections for all clients
• Morning emails to team summarizing yesterday's progress
• Improve communication with CRM's, including discussing approval of remote fees
• Coordinate with Human Resources, QC Supervisor and Department Manager in order to form, implement and conduct training of vendors, new employees and existing employees
• Form and conduct performance evaluations, d isciplinary actions and work distribution for the department
• Create, implement and track bi-weekly, monthly and annual goals to improve and maintain turn-around time, quality, productivity levels and cost reduction. Present this data to the Department Manager incorporating ideas for incentives -- where appropriate.
• Recognize team members and encourage them to work as a team to satisfy the requirements of each client
• Create and implement staffing level and work load to achieve the goals set by Executive Management
• Keep upper management informed of coordinator performance status
• Locate & track trends of performance and customer service levels and strategize solutions to proactively address and improve service levels by working with the team to implement solutions
• Effectively & promptly respond to emails with a very high level of professionalism (e.g. mostly escalated inspector, Spectrum employee and management items)
• Assist management in planning and implementing new procedures
• Identify and communicate staffing needs to Department Manager
• Coordinate employee schedules, review and approve/decline time off requests and approve timesheets
• Participate in interviews of prospective employees
• Complete special projects as needed
• Keep expectation and job description documents up to date and review with the Department Manager periodically
• Write and/or proof employee evaluations
• Report department IT needs to the Department Manager
• Remain current in knowledge of industry standards, including Freddie Mac and Fannie Mae guidelines, and coordinate with the Department Manager and QC Supervisor to implement changes to processes and reduce costs
• Be willing and able to serve as back-up in the absence of the Department Manager

 

Minimum Qualifications

• Ability to express ideas clearly in both written and oral communications
• Ability to teach Spectrum's web-based system
• Familiar with Microsoft Excel, Word, Outlook and Access
• Ability to gather and analyze data in order to prepare clear and concise reports with recommendations for improvements
• Ability to work effectively under pressure with frequent interruptions
• Ability to prepare and conduct presentations for staff and management
• Extremely detail oriented
• Ability to solve problems and implement solutions
• Ability to set goals and objectives and track/report progress
• Ability to manage time and perform multiple tasks simultaneously
• Willingness and ability to delegate when appropriate
• Ability to work independently with minimal supervision -- with team mentality
• Ability to manage members of a team as outlined by management
• Ability to handle escalated inspector and client issues and properly resolve with a high level of professionalism
• Ability to properly facilitate meetings with team members and resolve issues as they arise
• Ability to identify individual team member's training issues and work with & coach that team member to resolve issues and improve performance
• Willingness to attend and participate in management training as requested
• Excellent knowledge of all client specifications
• Ability to prioritize and organize tasks on a daily basis
• Willingness to work overtime, when needed
• Knowledge of team concepts; supervisory principles, practices and techniques; principles and practices of organization and management; administrative analysis and basic statistics; accepted concepts of human relations; techniques for providing good customer service; records and document management procedures

• Maintain a sense of responsibility and accountability for team performance and statistics

   

W HERE ARE WE?

Spectrum Field Services is located in the heart of South Salt Lake, right off of I-80 and State Street.  Easy freeway access makes getting to work quick and hassle-free.  No surface street congestion which cuts commute time down considerably.

WHY SHOULD YOU APPLY?

• A set, full-time schedule
• Great pay
• Supervise employees and contractros
• Zero monotony
• Superb central location