Career Opportunities: IS Technical Trainer (24558)

Requisition ID 24558 - Posted 10/04/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9) Job Description Print Preview

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin. Position Title:  IS Technical Trainer Employment Status:  Exempt Department:  Information Systems Title of Manager:  IS Service Center Manager Supervises:  N/A Requisition:  24558 Pay and Benefits:  Pay and Benefits:  Estimated hiring range $71,340 - $87,200 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits Posting Notes:  This is a fully remote position, but you must reside in one of the listed 9 states.

Job Summary This position is responsible for designing, developing, implementing, and maintaining written and visual training materials on technical subjects, facilitating and conducting technical courses with individuals and groups, and developing and maintaining the technical support Knowledge Base for the organization.

Essential Responsibilities * Identify technical training needs and establish overall objectives aligned to corporate objectives. * Work cross-functionally with IS Service Desk to identify technical training issues with users versus technical issues. * Develop and implement teaching aids and training materials, such as training handbooks, multimedia visual aids, computer tutorials, interactive online learning content, and reference works. * Research, establish and maintain relationships with external training agencies, platforms and internal resources; interface with vendors/partners to develop training when appropriate. * Coordinate and facilitate external technical training, including managing training vouchers. * Implement appropriate evaluation methods aligned with organization-wide evaluations to assess learning effectiveness and adapt or redesign training modules and programs as needed. * Develop standardized training and knowledge content templates. * Administer the technical knowledge lifecycle; create, maintain and remove user-facing and IS-facing knowledge within the knowledge base. * Review proposed knowledge articles for accuracy, content, and standards. * Interact with subject matter experts to escalate questions and issues. * Participate in new hire onboarding, providing foundational training to new computer users. * Administer the training request queue, handling requests and escalating requests to other teams as appropriate.

Organizational Responsibilities * Perform work in alignment with the organization's mission, vision and values. * Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals. * Strive to meet annual business goals in support the organization's strategic goals. * Adhere to the organization's policies, procedures and other relevant compliance needs. * Perform other duties as needed.

Knowledge, Skills and Abilities Required * Working knowledge of end user environments and endpoints, such as Windows, Mac/Apple, mobile devices, etc. * Working knowledge of e-learning development applications, such as Articulate, Rise, Storyline, or Captivate. * Understanding of adult learning theory, practices and principles. * Ability to gain proficiency with the software and hardware in use across the organization. * Excellent customer service skills. * Excellent oral and... For full info follow application link.

We are an equal opportunity employer.  We evaluate qualified applicants with out regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.  The EEO is the Law poster is available here.