Summary This position is located in the Department of Technology Services (DTS), Enterprise Operations Center (EOC), Support Services Division (SSD). Responsibilities The Enterprise Operations Center (EOC) supports the AO in fulfilling its missions to courts by providing a customer-focused, central point of contact for internal and external (public) users of the Judiciary's nationally deployed information technology (IT) services while operating and monitoring the Judiciary's national IT infrastructure. The Customer Integration Branch (CIB) manages all new IT service onboarding of nationally supported services through the EOC Onboarding Services Team (EOST). This team also supports retirement or sunsetting of services, as well as major upgrades to existing nationally supported services. EOST is responsible for project initiation, resource commitment, execution, and closure via the establishment of organizational level agreements (OLAs) with AO national program offices. The team leverages industry best practices associated with project management to oversee projects through the EOC's IT service onboarding project lifecycle. Project phases are time-bounded, and each includes a set of defined deliverables or gates that must be satisfied prior to moving to the subsequent phase. Duties of the position include, but are not limited to: Balancing competing constraints such as scope, quality, schedule, cost, resources and risks during initiation, planning, executing, monitoring, controlling, and closing phase of the project. Performing project management activities assuring that project elements are managed in accordance with industry best practices and the AO's IT Project Management Framework. Developing, executing, and maintaining project charters, project management plans, direct and manage project work, monitor and control project work, perform integrated change control, and close projects. Developing, executing, and maintaining scope management activities, collection of requirements, scope definition, validation of scope and scope control. Developing, executing, and maintaining schedule management activities, to include development of work breakdown structures, sequencing of activities, estimating activity resources, estimating activity durations, developing schedules, and controlling schedules. Developing and delivering cost estimates as part of each project identifying operations and maintenance chargeback costs associated with the EOC's operational support of nationally onboarded services. Planning, managing, developing, executing, and maintaining a communications management plan. Developing, executing, and maintaining a risk management plan, including the identification of risk, performance of qualitative and quantitative risk analysis, plan risk responses, and control risk. Developing, executing, and maintaining a stakeholder management plan, including identifying stakeholders, manage stakeholder engagements and control stakeholder engagements. Requirements Conditions of Employment CONDITIONS OF EMPLOYMENT All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation. Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialize Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience for this position is demonstrated experience in ALL of the following: At least one (1) year of project management experience Formal training or related project management certification Experience with Judiciary court operations, processes, and procedures Education This position does not require education to qualify. Additional Information The AO is an Equal Opportunity Employer.