About this role:

Wells Fargo is seeking a Small Business Administration ( SBA) Specialty Servicing Manager within Commercial Banking Operations.

This role will ensure the timely delivery of maintenance requests, monthly reporting deliverables, and other work items within established SLAs, with weekly accuracy and SLA reporting to senior leaders.

The position involves partnering with various LOB partners such as SBA and SPG and ensuring timely execution of requests are submitted to United States Small Business Administration (USSBA). The candidate will work directly with bankers and internal partners to address queries and resolve issues, while collaborating with QA, risk, and legal teams to align processes. Additionally, the role requires partnering with the WFI&P team for consistency in processing of all incoming activities. Close collaboration with senior leaders on staffing and capacity models is also essential.

In this role, you will:

• Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities

• Engage stakeholders and internal partners associated with the Lending Operations functional area

• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area

• Participate in the formulation and implementation of new and revised systems, policies, and guidelines

• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies

• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met

• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management

• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers

• Manage allocation of people and financial resources for Lending Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Desired Qualifications:

• Experience managing a high production volume team expected to execute with accuracy and meeting target Service Level Agreement (SLA)

• Experience managing internal relationship and flawlessly executing on meeting our client expectations

• Proficient in data analytics using Power BI, Tableau, and/or Excel

• Experience with legacy system alignments and conversion planning (AFS to LIQ, BBG to GSS)

• Ability to work collaboratively with bankers, QA, risk, legal teams, and internal partners

• Ability to work with senior leaders on staffing and capacity planning

• Project coordination experience

• Strong attention to detail

Job Expectations:

• Work Location: 4101 Wiseman Blvd, Bldg. 307, SAN ANTONIO, TX 78251

• Hybrid Schedule: 3 days in-office, 2 days remote

• Typical Working Hours: 8am to 5pm, Mon - Fri

Posting End Date:

28 Sep 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-400514

Updated: Wed Sep 25 02:55:02 UTC 2024

Location: SAN ANTONIO,Texas