South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors.

Job Title: Training Content Administrator, Blood Donor Operations

Revision: 0000

Job Code: 700296

Shift: Monday-Friday 8am-5pm

FLSA:

Hybrid? N

CPF Level: TB3

Location: San Antonio

Dept.: Donor Services Admin

Business Unit: STB&T

General Summary

Responsible for developing, maintaining, delivering and supporting the evaluation of technical and soft skill training and competency courses for Blood Donor Operations.

Responsible for entering and tracking training and competency records in BioBridge Global’s learning management system.

Will collaborate with subject matter experts and content specialists to create course content and identify the optimal training approach for end users.

Highlights the importance of promoting a positive donor experience within new and revised training materials.

Will offer suggestions for learning and development opportunities to Blood Donor Operations management, to include continuous process improvement ideas for collection activities and the integrating the importance of following Standard Operating Procedures (SOPs) into agendas and lessons.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

Develop, maintain, deliver and support the evaluation of technical and soft skill training courses for Blood Donor Operations, to include training objectives, curriculum, and instructional strategies.

Edits and develops online learning materials.

Creates learning experiences and environments, and designs learning activities, assignments and assessment tools.

Trains trainers to administer the training material.

Prepares, maintains and tracks documents, rosters, logs and registers pertaining to Blood Donor Operations training and competency.

Accurately input and compile training data in the LMS and department spreadsheets.

Research information as requested.

Communicate with various departments.

Attend department meetings.

Maintain a good working relationship with coworkers and supervisors.

Performs other duties as assigned.

Non-Essential Tasks

Provide assistance to other departments as needed.

Education

Requires a high school diploma or general equivalency diploma.

Prefer sixty (60) hours from an accredited college or university or Associate Degree from an accredited college or university.

Experience

Requires two or more years of training, curriculum development, and/or instructional design experience.

Requires clerical training or experience.

Requires training experience.

Requires computer experience, to include Microsoft Office applications.

Knowledge

Must have a working knowledge and understanding of FDA, ISO and AABB regulations, as well as current Good Manufacturing Practices (cGMPs).

Must have previous work experience with Microsoft Office, to include Outlook, Word, Excel, and PowerPoint.

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

Must be capable of communicating well with multiple level audiences.

Must have excellent written and oral communication skills.

Must have strong computer skills.

Must be capable of operating motor vehicles in all types of weather conditions.

Must demonstrate positive leadership skills.

Must be able to communicate efficiently with others to define requirements and convert needs into plans.

Abilities

Must be a self‐starter and self‐directed worker.

Must be able to keep information confidential.

Must be able to make decisions based on predetermined criteria.

Must be able to make good sound judgment decisions.

Must be able to work with interruptions, meet deadlines, and perform accurate work and/or reports.

Must be neat in appearance and well groomed.

Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . STBTC maintains a Tobacco & Drug-Free Workplace.