Why USAA?

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The Vice President, Senior Strategy Officer - Bank, serves as a key member of the leadership team and is responsible for leading bank planning and strategy development at the USAA Federal Savings Bank (FSB) and USAA Savings Bank (USB) in support of FSB and USB Senior Executive Management (Bank President and Bank Executive Committee Members) decision making. The executive also creates shared alignment around a vision, clarifies the Bank's strategy, and ensures the strategic plans and associated work connects to the Banks’ objectives. In supporting the Bank, this executive synthesizes insights and develops a point of view on how to seize opportunities, avoid threats and ultimately differentiate itself in the marketplace on behalf of USAA FSB and USB and its membership. This executive assists FSB General Managers in setting bank planning and strategy objectives and works with other lines of business, staff agencies, and across the distribution system, service and fulfilment channels to enable the realization of strategic objectives. This role also monitors external and internal trends, ensuring alignment to the Banks’ strategy when appropriate. This executive will monitor the efficacy of the FSB’s planning and overall strategy, and reports findings to the FSB and USB Board of Directors periodically.

The Opportunity

Tasks:

• Leads the design and implementation of the FSB and USB’s strategy, considering the enterprise’s broader strategy as well as the complex regulations and supervisory expectations, including how they apply in a matrixed commercial environment.

• Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk and regulatory awareness and accountability. Also develops, communicates and reinforces risk appetite and risk tolerance to align USAA’s risk-taking decisions.

• Develops talent in the FSB and USB strategy group to deliver performance and results – including the identification, development and retention of talent with requisite strategic capabilities.

• Drives operations of the FSB and USB strategy group – including core business processes and technologies.

• Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to Bank strategy.

• Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Oversees the Bank Planning and Strategy department. Leads and oversees development of the strategic planning processes, tools and frameworks with a passionate and risk-conscious focus on what is right for the Member and FSB and USB.

• Guides the process of developing strategies, defining objectives, challenging basic assumptions, and making strategic choices for the FSB and USB within the risk appetite of the FSB and USB or works with the respective boards to update the risk appetite.

• Serves as a thought leader in the creation of the businesses’ long-term strategy for significant enterprise innovation initiatives and set objectives that align with enterprise strategies. Plans and ensures linkages as well as alignment between line of business, sales and service, and corporate strategy, which takes into account the FSB and USB’s relevant risk appetite statements.

• Communicates USB and FSB strategy internally and externally so that stakeholders understand the USB and FSB strategic plans and how it aligns with the company's overall objectives.

• Demonstrates deep knowledge of retail/consumer banking and stays abreast of the competitive environment to focus the Bank on changes that could be disruptive and/or lead to new opportunities.

• Monitors execution of the strategic plan and ensures that appropriate metrics are in place to measure performance and progress towards strategic objectives.

• Facilitates execution of the strategy by working collaboratively with the other Executive Team members and ensuring that the strategy is communicated and easily understood throughout the Bank. Ensures that strategic actions are completed at various levels to achieve desired results.

• Works directly with the key executives in the Bank and Enterprise, other lines of business, and distribution and channel leaders to lead the Bank’s strategy development in a matrix environment and integrate USB and FSB strategies with other key strategies in the Bank and Enterprise. 

• Facilitates and advises the Bank General Managers as they drive decision making that creates medium and long-term improvement for the USB and FSB.

• Develops and secures approval for strategic assessments and plans including market/environmental scans, voice of the member analyses, competitive assessments, and market sizing to ensure that the Bank strategy reflects the latest changes in the environment.

• Acts as a key advisor for the Bank General Managers and Bank President on critical changes in the competitive landscape, global marketplace and external business environment.

• Identifies, measures, monitors and controls relevant strategic risks related to strategy to ensure that the USAA operates in a safe and sound manner while achieving its stated business objectives (consistent with the risk appetite and risk tolerance) - reports and resolves risk appetite and risk tolerance breaches.

• Identifies and assesses existing and emerging risks associated with FSB and USB strategy on an ongoing basis and uses those risk assessments for monitoring and evaluating the success of FSB and USB’s strategy.

• Establishes and reviews key strategic priorities for the FSB and USB and translates them into a comprehensive strategic plan (actionable and quantitative).

• Prepares and coordinates senior executive briefings for the Board, Executive Council, Rating Agencies and other forums as required. Conducts periodic reviews of results against plans to ensure the business is making progress against its long-term objectives.

• Operates within established policies and guidelines and acts in accordance with applicable laws, regulations, and supervisory guidance related to strategy; ensures policy exceptions are promptly and effectively assessed and escalated.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Minimum Education:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• Advanced degree such as MBA or Corporate Strategy is preferred.

Minimum Experience:

• 10 years experience in corporate strategy, strategy consulting, product strategy, management or development or marketing strategy, operations with a proven track record of leading comparable operations (e.g., developing complex strategies and managing major initiatives) is required.

• 8 years of people leadership experience in building, managing and/or developing high-performing teams is required.

• 8 years of relevant experience with large financial institution ($100 billion +), including 5+ years post-Dodd Frank, or in a senior staff role within a strategy function is preferred.

• Excellent presentation and organizational skills.

• Senior executive-level business acumen in the areas of business operations, industry practices and emerging trends required.

Regulatory Understanding:*

Demonstrated understanding of the full spectrum of regulatory actions, including examinations and other supervisory engagement and processes, such as:

• OCC Heightened Standards (12 CFR Part 30 Appendix D)

• Supervisory Guidance Documents: Large Bank Supervision Handbook; Corporate and Risk Governance Handbook; and key OCC bulletins (Model Risk Governance; New Products and Services Risk Management; Third Party Risk Management)

• FFIEC: BSA/AML Manual

• CFPB: Consumer Protection Regulations UDAAP Fair Lending

• FFIEC IT Handbooks for Information Technology and Information Security

• Regulatory understanding is for illustrative purposes. Roles would need an understanding of all federal and state laws and regulatory guidance applicable to the organization and responsibilities of the role.

Certifications:

• Industry certifications are preferred.

Note: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of employees assigned this job.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.