Job Title

Community Manager

Job Description Summary

The Community Manager is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client. This individual shall provide a positive experience at the client’s offices, ensuring that employees feel well supported and productive.

The Community Manager will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.

We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

Essential Functions and Responsibilities

• Coordinates the work of building staff and contract personnel in support facility events and important meetings including scheduling, organization, preparation, setup, function, breakdown, clean-up and liaison with clients, tenants, vendors (if applicable), and management.

• In coordination with management, helps to resolve problems or complaints from tenants, clients, vendors or the public in accordance with established policies and procedures.

• Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.

• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready.

• Makes or arranges for last minute adjustments in room or equipment setup at the request of the clients

• Maintains inventory of all building meeting and event furniture and equipment.

• Ensure complaints, questions, concerns and suggestions from employees are promptly addressed and conduct follow-up, if needed.

• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.

Key Competencies

Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required Must be able to use laptop, mobile device and wireless technologies Communication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels EQ - Showcase exceptional emotional intelligence and empathy Organized - Detail oriented, confident, self-starter with exceptional organizational skills Proactive - Maintain a “can do” mentality with the ability to act with minimal information Character - Demonstrate integrity, accountability, self-awareness and strong work ethic. Showcase strong business acumen Professional - Project an approachable and professional image in personal appearance, manner, and demeanor. Resilient - Ability to work under pressure, while acting in a calm manner.

Important Experience

Minimum of 1 years of related work experience in real estate services, travel/hospitality, retail, or change management.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions.

Aap/eeo Statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $33.66 - $33.66

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.