Diagnostics Service Engineer

San Diego, CA, United States

The Diagnostics Service Engineer provides a high level of technical expertise to Field Service Engineers, Technical Support, customers and dealers in multiple countries on the installation, service, repair, maintenance, and enhancement of Hologic products. The role is highly dynamic, requiring the ability to oversee and execute multiple projects simultaneously. Strong collaboration and clear communication are key.

Summary of Duties and Responsibilities

• Acts as a liaison between Field Service, Operations, Manufacturing, Quality and Engineering for product support and implementation.

• Communicates field service and reliability information to Manufacturing, Quality, and Engineering for the purpose of continuing product improvement.

• Represents service in new product development with a focus on a design for serviceability.

• Works closely with Learning and Development to collaborate on service training curriculum for new product introductions and various technical service trainings.

• Evaluates and provides feedback on Service Engineer's technical proficiency on instrumentation to enhance L&D training offerings and service documentation both verbally and electronically.

• Leads onsite support to Field service engineers for assigned escalations.

• Evaluates effectiveness of new documentation, product development releases and service documentation while communicating this verbally and electronically.

• Maintains instrument proficiency by participating in routine service events

• Provides remote technical and logistical product support as needed.

• Creates and disseminates technical service bulletins, service manuals, ECOs, service spare parts documentation, service spare parts, tool kits, installation & repair documentation.

• Maintains up-to-date current releases of service documentation and resolution of technical service issues.

• Develops necessary technical documentation for TBO/ECO release.

• Validates and/or verifies new/upgraded products and documentation

• Other duties as assigned by manager

Education and Experience:

• An advanced degree or equivalent and a minimum of ten years' experience

• Prior technical service, engineering, or technical manufacturing engineering experience is required.

• Prior experience developing Technical Documentation for Medical Devices including Procedures, Manuals and IFU's.

• Prior experience with networking troubleshooting

• Preferred experience servicing or engineering Hologic diagnostic equipment or automated laboratory equipment

• Electro-mechanical, robotic, pneumatic, and optical assembly and repair experience is a plus

Skills:

• Travel up to 25%

• Organization and time management

• Thrives in a fast-paced, collaborative environment

• Excellent verbal and written skills

• Analytical thinker / problem solver

• Interpersonal skills

• Attention to detail

Why join Hologic?

We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

From a benefits perspective, you will have a access to benefits such as medical and dental insurance, ESPP, 401(k) plan, vacation, sick leave and holidays, parental leave, wellness program and many more!

The annualized base salary range for this role is $93,000 to $145,500 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Agency and Third-Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

#LI-RF1 #mid-level