Overview

Intuit's mission is to power prosperity around the world, and our Virtual Expert Platform team plays a major role in achieving that objective. We design and develop the end-to-end AI-driven Intuit Expert Platform that seamlessly connects customers to expert knowledge with speed and accuracy.

We're looking for a Group Design Manager to lead our talented design team and bring AI-driven technology innovation to scale Intuit Expert Platform, benefiting the lives of consumers, small and mid-market businesses, and domain/product experts.

Join us in our mission to cultivate and deliver exceptional expert services to customers across the Intuit ecosystem of products and services.

What you'll bring

• 10 years of experience in Design, plus 5 years leading and managing a 5-10 designer team, or groups of teams

• Strong track record in people management, talent development, and attracting top talent to foster a culture of continuous learning and growth

• Proven success leading end-to-end projects of significant scale and complexity, from concept to delivery, while effectively working with multiple teams and stakeholders. Experience with enterprise design is a plus

• Deep understanding of product design and demonstrated ability to deliver high quality design output through a team

• Strong business acumen, data fluency, and experience in managing multiple stakeholders and senior leadership expectations

• Excellent leadership, communication, project management, and organizational skills

• Bachelor's or master's degree in Product Design, Human-Computer Interaction

• Design, or related field and/or a portfolio demonstrating your strong craft, process, and rigor

How you will lead

• Act as the design authority for the end-to-end expert experience and expert portal that powers all LIVE service offerings across Intuit

• Foster outside-in, user-centric thinking throughout the entire product process, from vision to touchpoint curation, with a focus on achieving excellence

• Collaborate with leadership and cross-functional partners to define business and product strategy, drive change across the organization, and ensure alignment

• Develop deep understanding and balance of customer, business, and shareholder needs through cross-functional partnerships and collaboration.

• Lead end-to-end initiatives with extensive scope and complexity, prioritizing innovation and a platform-centric approach

• Provide leadership, mentorship, and guidance to design team and cross-functional partners to achieve big swing impacts through experimentation

• Operate with autonomy, providing strategic guidance to leadership while managing a direct team

• Possess exceptional communication skills, both written and verbal, to deliver clear and compelling messages that evoke emotional responses, inspire and influence stakeholders, and drive alignment

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.