The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

The Department of Public Health’s Population Health Division is accepting applications for 4 Senior Information Systems Business Analysts to join the Epic Maintenance & Support Team and help design, develop, implement, maintain, optimize and support DPH's unified electronic health record solution.

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  forms.office.com/g/A8ss9WJZkX

• Annual Salary Range

  $125,086 - $157,378

  https://careers.sf.gov/classifications/?classCode=1053 

• Position Type

  Permanent Civil Service PBT-1053-146454

  careers.sf.gov/knowledge/role-types

• Application

• Opened - 9/19/2024

• Deadline - On or after 9/29/2024

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.

The Epic Application Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with other third party clinical and financial systems and devices. The ideal candidate will have an understanding of the use of Electronic Health Records in the hospital and outpatient areas.

Duties Include

• Supporting the design, implementation, support, and optimization of the EPIC enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health

• Collecting information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations, and utilization of best practices

• As a member of a multi-disciplinary team, translating functional requirements into application builds

• Communicating effectively both orally and in writing with a diverse set of clients

• Establishing and maintaining good working relations with department personnel, staff, vendors, peers, and management

• Maintaining all system configuration and build parameters for application modules

• Using logic and analysis to solve computer and application module problems

• Exercising judgment, decisiveness, and creativity in an environment subject to frequent change

• Researching, analyzing, and developing proposed solutions for regulatory requirements

• Preparing test plans, documentation, and training materials; work with vendors to prepare technical specifications and scopes of work

• Prioritizing competing requests for services

• Application module optimization in conjunction with stakeholders

• Project management of small projects

• Managing critical timelines effectively

• Managing communication between applications

• Application/module implementation and testing

• Clearly documenting work and adhering to change control procedures

• Maintaining and updating Service Now, Sherlock, Orion, Nova, or other EPIC build trackers or EPIC project plans

• Performing other duties as assigned per the City’s job specifications

⚠️①②③ Required Before Applying⚠️

• ① EPIC certification*

• ② An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

• ③ Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

  One (1) year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a forty (40) hour work week).

• Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

• Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

*The minimum qualifications above reflect special conditions associated with this position. They may differ from the standard minimum qualifications associated with this classification.

Desirable Qualifications

• Knowledge of healthcare workflows: hospital-based care & administration, outpatient care and administration, OR revenue cycle administration

• Understanding of a wide array of integration points including but not limited to utilizing standards such as HL7, CCDA, & FHIR APIs.

• Information Technology change control policies & procedures.

• Knowledge of flow diagramming applications: Visio

• Knowledge of collaboration platforms: Microsoft Teams & SharePoint.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

• Epic Certification (Weight: Qualifying)

  Verifiable certification documentation issued by Epic Systems Corporation https://www.epic.com/software must be uploaded into applications before the deadline

• Minimum Qualification Questionnaire (Weight: Qualifying)

  Along with their application, applicants must complete the Required Questionnaire linked in this job ad, which is designed to compare an applicant's experience with the Minimum Qualifications of this position.

• Examination (Weight: 100%)

  After this job ad is unpublished, qualified applicants will receive an online exam link. The exam evaluates relevant knowledge, ability, and skill level. 

• Candidates must achieve a passing exam score to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification

The certification rule for the eligible list resulting from this examination will be the Rule of 10 scores.

Eligible List/Score Report

Once you pass the exam, you will be placed on an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: (https://www.sfdph.org/dph/comupg/aboutdph/jobs/requirements.asp)  Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

• COVID-19 Policies (https://www.sfdph.org/dph/comupg/aboutdph/jobs/requirements.asp)  

• Personal Protective Equipment (PPE)

• Medical Examination Prior to Hiring

• Electronic Health Record (EHR) (https://www.sfdph.org/dph/comupg/aboutdph/jobs/requirements.asp)

• Licensure/Certification/Registration

• Note on ICARE 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process (https://sfdhr.org/information-about-hiring-process)  

• Conviction History (https://sfdhr.org/conviction-history-faq)  

• Employee Benefits Overview (https://sfdhr.org/benefits-overview)  

• Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)  

• Disaster Service Workers (https://sfdhr.org/disaster-service-workers)

• Reasonable Accommodation

• Right to Work (https://sfdhr.org/recruitment-details#identification)

• Copies of Application Documents

• Diversity Statement (https://sfdhr.org/recruitment-details#diversitystatement)

• Veterans Preference

• Seniority Credit in Promotional Exams (https://sfdhr.org/recruitment-details#senioritycredit)

If you have any questions regarding this recruitment or application process, please contact the analyst, Eliot.Watt@sfdph.org 628-271-6704.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.