Description

Who are we?

Amazon is consistently rated the #1 most reputable company, #1 for innovation, and is ranked at the top in Customer Service. We lead the world in Web-related technologies and services. Amazon Web Services (AWS) helps individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the Global Learning team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.

Job Description

Amazon Web Services has an opening for a Curriculum Developer who thrives in a dynamic, fast-paced environment and has a strong training and development background. As a curriculum developer, you will manage the instructional design process end to end - from stakeholder management, needs analysis to design, develop and launch high quality training content for new hire and continuing education learning programs for AWS Support’s global sites.

You get to create exciting and innovative content in several modalities such as virtual instructor led, eLearning, assessment programs, etc., to upskill and prepare the AWS Support workforce to ultimately elevate the experience of our AWS customers. You will play a significant role in the development of a successful and effective global support team.

Key job responsibilities

Some of the key job functions include:

• Design and develop creative, learner-centered, performance-based training materials in multiple modalities including e-learning, blended learning content, videos, tutorials, etc

• Lead the development and implementation of new learning models and content design templates

• Develop rapid and agile techniques and processes to create content for a frequently changing environment

• Implement GenAI tools that enhance learning

• Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning

• Effectively manage multiple projects and initiatives from analysis to evaluation

• Coach and mentor junior developers in use of tools and instructional design methodologies

• Continuously self-educate on the latest trends and practices in learning

The ideal candidate will be passionate about the growth and success of AWS Support employees and our customers. Candidates will have experience in designing, developing, and implementing a wide range of large-scale training solutions.

A day in the life

At Amazon, we're all builders. You will be building high quality learning content, implementing GenAI tools, and evaluating learning impact. You will work directly with internal customers to analyze learning gaps and raise the bar for quality customer experience. You will work with a team of smart, motivated builders who share a vision of providing the best possible learning experience to our support teams.

About the team

In Global Learning, we embrace our differences. We are committed to furthering our culture of inclusion with employee-led affinity groups with member chapters globally. Our team puts a high value on work-life balance. It isn’t about how many hours you spend at work; it’s about the flow you establish that brings energy to all parts of your life. We are dedicated to supporting new team members with a broad mix of experience levels and tenures. We care about your career growth and strive to assign projects based on what will develop better-rounded professionals who can take on more complex tasks in the future.

Basic Qualifications

• 2+ years of program or project management experience

• 4+ years in an instructional design/curriculum development role or similar, including creating eLearning courses

• An undergraduate degree in communication, education, design, or related field; or relevant professional experience in similar role

• 2+ years experience in using authoring tools, such as Articulate Storyline, Adobe Captivate

• 1+ year experience in multi-media development with audio, video, and/or graphic design (e.g., Audacity, Adobe Audition, Camtasia, Adobe Premiere Pro, Final Cut Pro, Adobe Illustrator, Photoshop)

• 2+ year experience working with Learning Management Systems (LMS) such as Cornerstone, Thinking Cap

• Portfolio and/or eLearning sample required at interview.

Preferred Qualifications

• Experience in requirement gathering and ability to write clear and detailed requirement document