Job Title: Technical Writer

Location: Sanford, NC (Hybrid)

Work Schedule: Part Time - 20 hours/week

Type: Contract

Overview

We are looking for a talented Technical Writer to join our team. The ideal candidate will be responsible for creating high-quality documentation that contributes to the overall success of our products. You will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

Responsibilities:

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

• Write easy-to-understand user interface text, online help, and developer guides.

• Create tutorials to help end-users use a variety of applications.

• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.

• Create and maintain the information architecture in various systems.

• Consolidate documentation and reduce wording to be user-friendly.

• Research, outline, write, and edit content, working closely with various departments to understand project requirements.

• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.

• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.

• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration.

• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.

Requirements:

• Proven working experience in technical writing of software documentation.

• Ability to deliver high-quality documentation paying attention to detail.

• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

• Excellent written skills in English.

• Strong working knowledge of Microsoft Office. (Power Point, Word)

• Basic familiarity with the SDLC and software development.

• Associate degree in Computer Science, Engineering, or equivalent preferred.

Preferred Qualifications:

• Experience working in front-end web development feature documentation.

• Experience with collecting and applying documentation user metrics and analytics.

• Experience supporting multiple agile development teams simultaneously.

• Experience running service-level scalable/reusable documentation systems.

Required Skills:

1. Experience with documentation simplification.

2. Continuous Improvement mindset

3. Attention to Detail and Organizational Skills

   Work Example will be required. (Process flow-map, documentation simplification, web design or technical writing example.)

   Interview Process:

   Teams (panel 3-4)

   Benefits

   System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

   Ref: #568-Clinical

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.