Field Service Supervisor

Location: Sasolburg, Free State, South Africa, 1947

Company: Chart Industries

Ensuring Chart’s Success…

Howden, a Chart Industries Company, is a global leader in air and gas handling products, services and solutions. Howden’s core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so.

Howden Africa Compressors & Turbines Division is looking for an experienced Field Service Supervisor. This position will manage and lead the field service team of people in allocating workload and managing the day-to-day operations. It requires the job holder to coordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard. The quality, quantity, efficiency and timeous delivery of maintenance, installation, and retrofit projects on various sites across Africa. The specific duties include formulating strategy, improving performance, procuring resources, and securing compliance.

What Your Day-to-Day Activities Will Be…

• Provide technical support for Field Service Techniciansin the workshop and atthe customer site.

• Be able to read wiring diagrams, and drawings and be familiar with Compressors and turbines

• Responsible for job allocation and job flow in the workshop/Site including job scheduling and labour allocation for day-to-day operations. Co-ordinate Field service resources, (operational and human) schedules and activities to effectively manage jobs.

• Ensure supplies are ordered for each field service job.

• Provide oversight and check job Project plans. Regularly report progress on each job, quickly communicate delays or concerns with the MDand Project Managers, and report on manpower overruns or shortfalls.

• Act as a technical advisor on key projects and other business areas as requested.

• Work with the management to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify the appropriate course of action.

• Develop and implement systems to record, file and store information pertaining to technical details.

• Monitor team performance and provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.

• Promote a Health and Safety culture within the business.

• Adhere to Sarbanes Oxley Controls.

Your Education Should Be…

• Degree or Diploma in Mechanical Engineering

• Engineering Trade qualification

Your Professional Experience Should Be…

• Trade test certificate in Fitting & Turning

• Must have 5-10 years of Compressor and Turbine hands-on experience

• People management skills

• Strong interpersonal skills

• Ability to work with people at various levels from the shop floor to senior management

• Ability to look beyond the initial customer inquiry and identify other business opportunities

• CAD drawing skills are an advantage but not essential

• Project management experience

• Computer literacy with Microsoft Office including Outlook, Word, and Excel

• Quality and productivity-focused, and a firm commitment to customer service excellence in all circumstances

• Keep a professional appearance

Chart is an equal opportunity employer...

You will have the opportunity to work for a global engineering organisation in a challenging and dynamic role with great career development opportunities. We offer a competitive salary along with a benefits package.

Chart’s vast portfolio consists of cryogenic pressure vessels, rotating equipment, heat transfer, vaporizers, piping, vacuum insulation, turbines, compressors, fans, and many new and exciting projects. We complete everything in our product lifecycle in-house, this includes everything from upfront engineering to service and repairs. 70% of our products are custom engineered for our customers and often combine multiple products into a solution. You will never get bored! Our team members are constantly developing new cutting-edge technology to help advance the clean energy sector worldwide. We have a broad range of engineering, drafting, and designing careers that include chemical, electrical, manufacturing, mechanical, project, and welding engineers. Chart is always looking for goal-oriented team members to expand our community.