JOB REQUIREMENTS: Overview: Shift Leaders play a key role in ensuring smooth operations, coaching team members, and delivering excellent guest service. They set goals, assign tasks, and provide real-time feedback to maintain Dunkin\' brand standards. Responsibilities Include: Perform all duties of a Restaurant Team Member Support the Restaurant Manager in achieving operational goals Ensure brand standards, food preparation, and service quality are met Communicate shift priorities, goals, and results to the team Create and execute shift deployment plans for efficient workflow Coach and provide constructive and clear feedback to team members Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources. Support the training of restaurant team members as needed Oversee franchisee safety, security, and profitability policies/processes throughout a shift Ensure a smooth transition by briefing the next Shift Leader Uphold food safety and inventory management standard Deliver outstanding guest service and coach team members to do the same Handle customer concerns, conflicts, and emergencies with professionalism Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies Monitor employee attendance, punctuality, and adherence to company policies. Qualifications: Basic computer skills Fluent in spoken and written English Previous leadership experience in retail, restaurant, or hospitality preferred. Key Skills & Traits Strong teamwork and leadership abilities Punctual, honest, and positive attitude Willingness to learn and adapt to change Guest-focused with excellent communication skills Problem-solving and motivational skills Ability to assist with training and development Physical Requirements: Standing for extended periods Repetitive movements such as bending, stooping, and reaching Lifting objects, ice, products, boxes up to 20lbs Wearing a headset Working in a compact space ***** OTHER EXPERIENCE AND QUALIFICATIONS: Basic computer skills Fluent in spoken and written English Previous leadership experience in retail, restaurant, or hospitality preferred. ***** APPLICATION INSTRUCTIONS: Apply Online: www.teamtmart.com/careers