POSITION OVERVIEW

Proctors Collaborative is the Capital District’s leading regional arts organization with performing arts venues in Albany, Schenectady and Saratoga, and education, civic engagement and economic development initiatives throughout the region. We’re changing expectations about how the arts serve a community.

The Software Training Specialist ensures proper and thorough training in all utilized software during the onboarding process. Providing a proficient and consistent continuum of training is vital to the daily operations of The Collaborative.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Demonstrate proficient understanding of The Collaborative’s software and educate personnel accordingly. Software includes but is not limited to: Office 365, ticketing software, payroll software, intranet calendar

• Assist in developing and implement strategic training plans and schedules designed to support new and existing employees

• Assist in developing and implement complementary training materials that enhance learning options, including manuals and videos

• Deliver remote and onsite training services to new and existing personnel by coordinating with Human Resources, hiring managers and department heads

• Assess employee progress and readiness for independent operation

• Track all needed training components and ensure completion

• Provide timely updates to Human Resources and hiring managers

• Communicate professionally and effectively, focusing on adult learning methodologies

• Maintain a courteous, professional, and confident demeanor throughout the training process.

POSITION QUALIFICATIONS

• Professional training experience

• Experience working with blended learning programs, web-based training, and self-directed eLearning content

• Ability to learn new software applications

• Strong understanding of current training technology and the ability to learn new technologies quickly

• Demonstrate ability to deliver training to adult users with various levels of computer experience

• Establish an organized system to ensure project schedules and goals are met

• Excellent customer service, interpersonal, and problem-solving skills

• Must be a team player able to work collaboratively with a diverse workforce in a fast-paced environment

• Must be coachable, curious by nature, and adaptable to change management needs.

Proctors Collaborative is committed to building a workplace that is both creative and progressive. To that end, we seek a broad spectrum of candidates including women, people of color, all cultural backgrounds and persons with disabilities. We celebrate individual differences, and we strive to treat everyone with fairness and respect. 

Proctors Collaborative does not discriminate in practices or employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.