We are hiring for an Operations Specialist, to join our Integrated Logistics BU at an in-house location in Schiphol-Rijk.

Je functie

As Operations Specialist, you will coordinate transport-related activities (e.g. Order Fulfilment, Transport Management, Freight Settlement, Request and Deviation Management, Visibility and Monitoring), in line with our 4PL customer expectations and contractual agreements. As such, you would be the first point of contact for the customer requests and with your customer-centric mindset contribute to building a sustainable, long-term relationships with our customers. You would be closely collaborating to various functional areas of our Integrated Logistics (4PL Supply Chain Management) department as well as external transport providers, with aim to provide high level service to our customers. You will work in a shift structure with a morning and an afternoon shift as well as covering a Sunday shift once every two weeks (incl. Public Holidays).

Je verantwoordelijkheden

• Act as a main contact for the services in scope;

• Coordinate transport services for customer orders, using transport management systems. Handle exceptional & special transport requests;

• Select transport modes, logistics service providers (considering the agreed selection parameters) to ensure on-time pick-up and delivery service in full;

• Execute administrative tasks (e.g. cost allocations, effort reporting) and prepare/send standard reports (e.g. document monitoring & forecast);

• Execute event monitoring services to guarantee agreed delivery service. Check and open deviation reports based on event monitoring;

• Issue or receive as well as respond to deviations reported, by identifying root cause, causing party and proposing corrective actions;

• Recognize and escalate operational issues impacting the service in time to your management;

• Show ownership within the area of responsibility and execute tasks with expected level of productivity & performance.

Jouw skills en ervaringen

• At least 1 year of working experience in the logistics and/or customer service sector, or equivalent level of education;

• Knowledge & understanding of at least one of the transport modes  (Road, Sea or Air Transport);

• Strong customer service orientation;

• Ability to understand and execute new processes;

• Interest  to work with transport management systems and with statistical data/figures;

• Ability to fulfil time-critical tasks, keep schedules and deadlines, ;

• Fluency in English (written and spoken). Knowledge of one additional language is an asset;

• Strong affinity with required customer quality standards as well as general quality standards (such as QSHE or GXP).

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.