• D&G Solutions is seeking an exceptional Help Desk Analyst (System Admin) to support the United States Transportation Command (USTRANSCOM) Integrated Data Environment & Global Transportation Network Convergence (IGC) Program. The IGC Program offers a unified platform for accessing critical data, business services, and information related to material asset visibility. It enables seamless integration and management of logistics, supply, and distribution across combatant commands, military services, and federal agencies. This is a unique opportunity to play a pivotal role in a dynamic team, driving the development of cutting-edge logistics solutions that enhance warfighter readiness and mission effectiveness.

  Roles & Responsibilities:  

• Monitoring and troubleshooting IGC production applications and responding to incidents that are generated by system users, through support tickets, email, phone and in-person. Providing technical guidance and instructions to the users for handling the software issues.

• Diagnosing and solving hardware/software faults. Testing and evaluating new technologies to improve or update existing context. Running reports on overall system performance and usage.

• Collaborates with cross-functional teams, such as web designers, product managers, and QA team

• Logging and keeping clearly documented records of customer queries.

• Updating and managing the internal IT procedural documentation and updating self-help documents to assist users with common queries.

• Other duties as assigned by Program Manager.

Requirements:  

• Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution OR

• Bachelor’s degree (any field) + One of the certifications: Cloud+ or SSCP or Security+ or GSEC

• 2-4 years of experience with PowerShell, Bash, or Python

• 2-4 years of experience working with TCP/IP, DHCP, DNS, VPNs, VMware, Hyper-V, or KVM

   Eligibility Requirements:  

• DoD Secret Clearance

• This role is restricted to U.S. person(s) (ie., U.S. citizens, permanent residents and other protected individuals under the immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3))  

   

Desired Skills:  

• Excellent communication and problem-solving skills

• USTRANSCOM IT Systems Experience

   Location:   

• On-site, Scott AFB, IL

  Who We Are:  

• At D&G Solutions, we are a distinguished prime contractor that has supported Scott AFB, committed to delivering the highest-quality support to USTRANSCOM across various critical programs, including IGC. As one of the fastest-growing companies in the MDW, we are proud to be recognized as one of the “Best Places to Work” in the nation. We are an 8(a), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Women-Owned Small Business (WOSB) with a strong reputation for offering competitive salaries, comprehensive benefits, and a collaborative “one team, one fight” culture. Our exceptional performance has earned recognition at the highest levels, including USTRANSCOM Team of the Year, DHS Secretary, and Secretary of the Army PM and Team of the Year honors.

  What We Offer:  

• Highly Competitive Salary 

• Outstanding Full-Time Benefits 

• Bonus, Profit Sharing 

• Telecommuting/Flexible Hours 

• Education Reimbursement 

• Generous PTO

*This role is restricted to U.S. person(s) (ie., U.S. citizens, permanent residents and other protected individuals under the immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). D&G Support Services will require proof of status prior to employment. 

D&G is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.