Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Director, IT Infrastructure - Data Center leads all facets of Alaska Airline’s infrastructure, including server, storage, data base administration, end point management, and cloud computing. This position is responsible for our overall data center and cloud strategies. This Director provides the technical leadership to implement architecture and standards across infrastructure platforms.

Key Duties

• Responsible for all infrastructure platforms, such as servers, storage, data base administration, end point management, cloud computing and data centers. Creates an environment that is stable, reliable, and built with quality.

• Provides technical leadership to implement architecture and standards across infrastructure platforms.

• Establishes goals and metrics, determines opportunities for improvements, and assigns individual responsibilities.

• Establishes programs with committed metrics/SLAs and consistently communicates performance against these and other goals.

• Determines and acquires resources needed for projects and support activities.

• Determines the long-term strategy for cloud, data centers and other infrastructure platforms.

• Develops policies, procedures, standards, controls, and security audits.

• Directs business planning requirements for internal stakeholders, customers, and partners, including but not limited to budgeting, scheduling and workload planning. Plans and manages resources to ensure all projects meet obligations and budget expectations.

• Directs multiple, larger and complex projects and/or technology initiatives and applies innovative solutions.

• Leverages expertise of server, network, storage, database, cloud and end point architecture to evaluate and implement new technology.

• Manages investments in technology to deliver cost effective and scalable solutions. Fosters collaborative internal/external client relationships and takes ownership of the relationship to ensure client objectives are met.

• Leverages third party vendors and outsourced resources to maximize the effectiveness of the organization and provide cost effective solutions.

• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and disciplines.

• Shape culture of the team through action, presence, and reinforcement of behaviors.  Participates in and joins the Sev1 outage response.

Job-Specific Experience, Education & Skills

Required

• A minimum of 8 years of information technology or related systems experience, with an emphasis in server, storage, database administration and end-point management.

• A minimum of 5 years of management and technical leadership experience.

• A Bachelor’s degree with a focus in computer science, engineering, information systems, or related discipline.

• An equivalent combination of training, experience, and education will be considered in lieu of required experience and/or degree.

• Expert knowledge in tier 3 infrastructure support.

• Proven tier 3 engineering practices including: design, architecture, implementation, high availability, disaster recovery and sustainment.

Preferred

• Expertise coaching and mentoring leaders and teams.

• Demonstrated ability to develop a culture of superior customer service.

• Broad knowledge of current developments in computer industry and the ability to apply these to business issues.

• Proven track record of project planning, management, and execution.

• Strong data analysis skills to identify baselines, trends, patterns, and systemic problems.

• Ability to think strategically, act tactically, and deal effectively with competing priorities and deadlines.

• Knowledge of latest WAN, LAN, telephony, virtualization, cloud, mobile, social, security and OS, server, database, and back up technologies.

• Experience moving data centers.

• In-depth understanding of IT architectures, along with development, build and QA processes.

• Knowledge of agile delivery methodologies.

• Knowledge of Cisco UCS, Chef, and NetApp.

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

• Proactive leader with a demonstrated ability to oversee a portfolio of complex and transformative information technology projects.

• Demonstrated ability to influence and drive change cross-divisionally for mutually beneficial strategic and operational impact.

• Innovative, resilient, fact-based, and creative solutions-focused mindset, with ability to thrive in a rapidly-changing, collaborative environment.

• High energy, positive, and executive-level presence, along with top-notch written and verbal communication, public speaking, influencing, and motivational skills.

Salary Range

$182,300 - $291,700 / year

Salary Details

The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air with high priority status

• Select number of confirmed travel credits provided annually

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Management
Apply by 7:00 PM Pacific Time on 10/28/2024
Location Seattle - Hub
Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
I: Y - ASMG
Z: Y - FL
L: #LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2024-13221
Category Corporate & Operations