Description

Please note the following eligibility requirements to apply for this role:

• By applying to this position, your application will be considered for all locations we hire for in the United States.

• Graduate from an associate's or bachelor's degree program between 12/2024 and 9/2025, or past 12 months

• We are unable to offer visa sponsorship for this role.

Would you like to use the latest cloud computing technologies? As a Cloud Support Associate you will work on critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues. Being a member of the AWS support team will allow you to be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. You will act as the ‘cloud ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment.

Role Details:

• Position is working in US. Candidates will be required to live less than (50 mile radius) within a commutable distance of the building of hire.

• Example schedules may be Sunday-Thursday, Monday-Friday, or Tuesday-Saturday with the following shifts (as needed based on forecast/demand): 8am-5pm; 9am-6pm local time zone.

If this sounds exciting to you - come build the future with us!

Key job responsibilities

• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives

• On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat)

• You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue

Basic Qualifications

• Associate’s degree and completion of the Solutions Architect Associate Certification; or bachelor’s degree, in computer science, computer engineering, information technology, or related fields with a graduation conferral date of December 2024 and September 2025, or past 12 months

• Basic networking and operating system knowledge

Preferred Qualifications

• Knowledge of internet fundamentals and cloud computing concepts

• Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)

• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $55,800/year in our lowest geographic market up to $124,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.