Some of what you'll be doing:

As a Landside Cruise Transportation Coordinator, you will ensure safe and efficient operations by controlling access, directing bus movement, guiding passenger traffic, and providing customer service during cruise ship season which occurs from April to October each year.

• You will provide wayfinding to cruise ship passengers to various locations within the terminal and parking garage.

• You will direct traffic for all vehicles and provide directions to cruise ship bus drivers within the Northeast Ground Transportation (NEGT) pick-up lot and the 28th Street charter bus staging lots.

• You will check in buses and prevent unauthorized vehicles from operating at the staging lot by verifying and logging all buses.

• You will communicate with passengers, tour guides and bus drivers to determine readiness to pick up passengers.

• You will document cruise daily activities by recording all events into the Veoci system.

• You will log vehicle identification information, time in and time out for all buses entering the lots as well as passenger count and reconcile information at the end of each day.

• You will dispatch wheelchair and skycap requests from cruise bus drivers to the appropriate wheelchair companies.

Who you are:

• Experienced – You have one (1) year of customer service experience.

• Desired – We hope you have a Flagger Training Certification.

• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.

• Customer Service Minded – You understand and anticipate your customers’ needs with the ability deliver service with care and calmness under pressure during stressful/emergent situations.

• Excellent Communicator – You have excellent verbal and active listening skills and can effectively communicate essential information while adhering to Federal Communications Commission’s regulations and protocols.

• Critical Thinker – You can utilize critical thinking and judgment in defining, analyzing, and resolving problems.

• Adaptable – You can work effectively with many deadlines, unresolved situations, frequent changing priorities, delays, and unexpected events.

What else you need to know:

• Driver’s License – You will need a valid Washington State Driver’s License, or the ability to obtain one, is required in order to travel locally to project sites.

• Work Schedule – You must be able to work 7:00am – 3:30pm including weekends and holidays.

• Work Environment – You will generally work outdoors in all types of weather conditions. You may be exposed to areas of high noise, various hazardous materials, work at heights and/or in confined spaces.

• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.

• Overtime Eligible – You are eligible for overtime pay in this role.

• Safety Requirements – You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements.

• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

Why you'll love it here:

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “ Collective Bargaining Agreement ” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.

• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.

• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.

• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Why the Port of Seattle:

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here .

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic develop and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity .

Location: Seattle Tacoma International Airport

Organization: Ground Transportation

Employee Status: Temporary

Schedule: Part-time

Posting Expires: Mar 30, 2025, 11:59:00 PM

Minimum Salary: 25.67

Midpoint Salary: 34.73

Req ID: 003246

The Port of Seattle is an equal opportunity employer that values diverse perspectives and life experiences. We encourage people of all backgrounds to apply, knowing decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law, regulations and ordinances. To help comply with all state and federal requirements, we appreciate you voluntarily answering the questions below. The information on this form will be kept confidential. Click https://www.portseattle.org/page/ethnicity-definitions for definitions and descriptions of the categories referenced below regarding Ethnicity and Race. Click https://www.portseattle.org/page/vevraa-information for information and definitions of the categories referenced below regarding Protected Veterans status.