Description

The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Sellers to improve inputs to seller growth including increasing selection, improving catalog quality, maximizing Prime commitment, optimizing deals and advertising spend while educating on account health to drive seller growth. Our team invents and innovates across technology, processes and people to enhance the services we offer, improve Seller engagement and satisfaction, and build scalable solutions.

We are seeking an experienced Program Manager to join Amazon's fast paced, highly collaborative start-up like environment. In this role, you will own developing plans and executing on initiatives that will build an effective supply chain, support excellent inventory management, optimize cost and build strong partnerships with internal teams. To be successful in this role, you should feel comfortable using data to influence stakeholders - both internal and external partners - and building scalable mechanisms to allow business growth. By joining this team, you can build and operate as part of a dynamic, fast-paced environment, drive initiatives to improve operations and sales and customer experience.

The successful candidate is highly organized, self-starting and possess strong data interpretation and analytical capabilities. They demonstrate passion for customer experience, are thoughtful in their pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel. The ideal candidate leads and influences both internal and external teams in ambiguous situations maintaining a customer-centric philosophy.

Key job responsibilities

(1) Drive Supply Chain by Amazon (SCA) product and program adoption with key strategic sellers, identified through cost-benefit analysis and qualitative insights.

(2) Build supply chain strategies and manage the full lifecycle of complex initiatives/goals. Will be required to report progress and blockers towards these goals up to a Director and VP level.

(3) Identify and understand tradeoffs between different Amazon supply chain products and programs, depending on product family and additional business nuances to best support sellers in navigating Amazon’s offerings. Use judgment to take calculated risks and innovate where necessary.

(4) Have a proven track record in stakeholder management. Will work across multiple Amazon teams to align on priorities, be the voice of the sellers, influence tech and product team’s roadmaps and build internal strategies that help us move quickly towards product and program adoption.

(5) Proactive monitoring and continuous improvement of supply chain KPIs (e.g. Supply Chain by Amazon adoption, healthy inventory levels, and inventory spread) to improve speed of delivery for customers and optimize cost of business for sellers and Amazon via scalable mechanisms.

(6) Influence roadmap priorities of partner teams (product/program/operations) and reach consensus on approach/prioritization.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.