We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table! Work Scope: Lead program management initiatives to enhance the customer experience while ensuring compliance with global service standards Responsible for consistent hiring, onboarding and training standards in support of a large team of event professionals Direct support and first point of escalation in support of Americas program management team Responsible for tracking and collecting team progress through data metrics Report & communicate on project and program efficiencies Establish and disseminate clarity to existing policies and procedures relating to Meetings & Events Team customer support Document new policies and procedures necessary to clearly define scalable event support Demonstrate continuous effort to improve operations, service levels, and streamline work process Communicate and work effectively with clients, officers, senior contacts within client organization, and business stakeholders Build and manage relationships with internal teams to ensure global alignment and locally relevant meeting and event support Identifying opportunities for improving team communication and efficiency Provide support for budgeting, forecasting, accruals and purchase order tracking Assist in the planning and hosting of the occasional promotional events as requested Other duties as assigned in support of the Senior Program Delivery Manager Essential Functions: Provide prompt and courteous response to Amazon employee, partners and client requests within the guidelines set forth by JLL and Amazon Maintain ethical, professional and courteous relations with contractors, employees and management teams Perform as a team member with all employees Prepare proposals and presentations Deliver successful client requested initiatives and on time projects utilizing project tracking, clear communication and delegation Compile budget information and business review metrics Compose business communications, summaries and reports using proper format, punctuation, grammar, diction and style Create graphs, charts, and other professional documents Assist with team communications and coordination of response activity during emergencies if deemed reasonable and prudent, and as trained by supervisor Comply with all company and regional policies Learn and follow all Amazon policies and procedures as they apply to administration positions Flexible hours: Must be willing to work nights, evenings and weekends as necessary Travel: Must be willing to travel 30