Job#: 2047949

Job Description:

Summary The Systems Engineer IV is a technical leader within the Systems Engineering team, resolving complex issues, mentoring less experienced team members, providing technical guidance and organizational support for the team. The SE IV is expected to ensure the stability, integrity, and efficient operation of infrastructure systems that support core organizational functions. The SE IV is responsible for evaluating systems and their interdependency and determining future requirements, as well as optimizing current systems, including monitoring, tuning, and performing gap analyses of infrastructure systems. As the technical lead, this role will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve complex problems to maximize the benefit of IT systems investments and minimize service interruptions. S/he evaluates, designs, plans, and leads the implementation of large-scale systems. Additionally, the SE IV provides technical leadership and training to lower-level systems engineers; and is responsible for improvements to infrastructure systems-related processes and standards. Reporting The Systems Engineer IV reports to the Systems Engineering Manager. Job Responsibilities May perform some or all the following responsibilities: Operational

Fulfill day-to-day operational tasks associated with maintaining infrastructure systems.

Serve as technical lead or team member for large, complex projects to provide new or improved infrastructure services.

Install/build, configure, administer, and decommission infrastructure systems, including upgrades, patching, and migrations.

Build and document processes for maintenance that can be carried out by other teams

Provide 24/7 on-call support for mission critical infrastructure systems on a rotating basis.

Create, modify, and delete user accounts using the Account Management System.

Provide Tier 3 Support of infrastructure systems. Act as an escalation point for technical issues as required.

Monitor and report on infrastructure systems' usage, capacity and availability. Set appropriate monitoring and alerting levels for infrastructure systems.

Respond to incidents and service outages to restore service interruptions in a timely manner. Fulfill service requests in the most supportable and expedient way.

Monitor and tune infrastructure systems for optimal performance.

Control and limit infrastructure systems' access in compliance with security policies and best practices to maintain system integrity.

Create new and maintain current and accurate technical documentation and diagrams.

Develop and nurture relationships and collaborate with other members of IT staff and end users to resolve technical challenges.

Lead hardware / software evaluation for infrastructure systems.

Participate in and present at Design Reviews to ensure reasonable and supportable solutions.

Lead and promote the use of and offer improvements for departmental processes such as change management, incident management and problem management.

Perform assigned tasks to improve processes, meet departmental goals.

Analyze, troubleshoot, and resolve infrastructure systems' issues.

Identify opportunities and improve operational efficiencies.

Eliminate manual tasks via configuration management and automation tools or scripts.

Design, plan, build and lead system and disaster recovery tests.

Train and excel in expertise of specialized technical area(s). Act as a subject matter expert in specialized technical area(s).

Mentor entry and intermediate level staff.

Perform complex planned maintenance after-hours / weekends